Payroll Support Specialist Part - Santa Isabel, United States - Swing Education

Description

• Payroll Support Specialist (Part -Time, 100% Remote)
• Finance | Remote, CA | Part Time
• ABOUT SWING: Swing Education is focused on tackling the substitute teacher shortage. Our online platform makes it easy for great schools and quality subs to find each other. We help schools access more subs and offload tedious work associated with managing a pool of substitute teachers (recruiting, screening, payroll, etc.). Our network provides subs with a wider range of work opportunities to gain experience and build their professional network.

After almost 5 yearsin operation, we are working with over 1500 schools and have filled over 150k teacher absence days.

We're a post-series B company with about 55 employees currently and our lead investors include GV (aka Google Ventures), Owl Ventures, and Social Capital.

We also have a strong commitment to diversity and our employees are 60% people of color (30% underrepresented minorities) and over 50% female.

• Maintains and supports the payroll processes by providing excellent service and support to our employees.

• Reviews all incoming payroll tickets in Zendesk, responds timely, with compassion, looping in internal stakeholders as needed to provide resolution.
• Regularly investigates timesheet/ scheduling discrepancies, including cancellations and report pay.
• Reviews payroll data for all penalties including meal breaks, cancellations, report pay, overtime and double-time, makes all necessary corrections.
• Responds to routine inquiries concerning (but not limited to) payroll portal (ADP Workforce Now), pay rates, payroll deductions, wage garnishments, and child support payments.
• Assists with the development and implementation of payroll practices, policies, and procedures.
• Performs other related duties as assigned by management.
• Supports Swing Educations effort to comply with confidentiality and security requirements
• Establishes and maintains effective working relations with other departments
• Participates in orientation of new employees for payroll purposes
• Follows Standards for Service Excellence for Swing Education
• Attends and actively participates in staff meetings

• Bachelors degree (B.A.) or equivalent, minimum two years customer service experience.
• Payroll processing experience a plus.
• Must be eagerly tech savvy, including proficient on Google, Slack, MS Office, and Zendesk, ADP Workforce Now experience a plus.
• Must have CA payroll/ employment law knowledge.
• Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Commitment to excellence and high standards.
• Excellent written and oral communication skills.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow with acute attention to detail.
• Strong interpersonal skills.
• Ability to understand and follow written and verbal instructions.
• Ability to deal effectively and compassionately with a diversity of individuals at all organizational levels.
• Remote expectations
• + Employees are to be online and accessible for 5 hours per day (12-5 PST) Monday - Friday+ Tools will be provided for communicating with team members and collaborating on projects.+ Meetings will be scheduled over video conferencing. Times are to be discussed and agreed upon between the employee and manager.+ Employees are advised to choose a safe and secure location to work from, and to maintain high levels of safety.

• Problem Solving-Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer/Employee Service-Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Organizational Support-Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
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