No more applications are being accepted for this job
- Provides customer service to program participants and the general public, including responding to public inquiries, supplying accurate information, addressing and resolving difficult situations and complaints in a timely manner, and fulfilling customer needs over the phone, via e-mail, and onsite at program locations
- Assists with day-to-day planning, coordinating, and implementing of youth sports programs, classes, and special events; creates practice and game schedules; forms leagues and teams; facilitates player drafts
- Assists with the training, supervision, scheduling, and directing of part-time temporary seasonal staff, as well as contract officials, referees, umpires, scorekeepers, and gym/field attendants; evaluates performance and provides constructive feedback
- Assists with planning, implementing, and evaluating sports programs, tournaments, and special event activities
- Assists with the administration of sports officials that includes a yearly certification training, performance tracking, and provides applicable program training, discipline, and appreciation methodology
- Oversees and tracks inventory and purchases supplies and equipment needed for youth sports programs
- Uses computer programs and registration software for developing teams and leagues, creating practice and game schedules, enrolling participants, and tracking participation information
- Establishes and maintains positive working relationships with City employees, coaches, officials, volunteers, and the public
- Conducts research and development to identify improvements to operations and programming
- Attends City trainings, staff meetings, and committee meetings
- High school diploma, GED, or equivalent
- Associate's or Bachelor's degree in Recreation or related field is highly desirable
- One year of experience working in recreation or community services, preferably in assisting with youth sports programs
- Supervisory and leadership experience is highly desirable
- Possession of, or the ability to obtain, a valid Class C California driver license and a good driving record
- Possession of, or ability to obtain, the following American Red Cross certification: CPR/AED/First Aid (and instructor authorizations are desirable)
- Possession of, or ability to obtain within one year, the following National Alliance for Youth Sports (NAYS) certification: Certified Youth Sports Administrator
- Strong customer service skills and the ability to handle conflict and communicate in a tactful and positive manner
- Knowledge of recreation and sports programming
- Knowledge of sports rules and regulations, including those established by the Southern California Municipal Athletic Federation (SCMAF), The National Alliance for Youth Sports (NAYS), and the ability to explain these rules to program participants and ensure compliance with these rules and regulations
- Strong problem-solving skills and the ability to quickly and effectively resolve problems, including those related to recreation programs
- Ability to lead staff to effectively provide quality recreation programs
- Ability to follow and enforce City policies as they relate to the health, behavior, and safety of others
- Ability to learn and effectively utilize the William S. Hart School District's online gymnasium reservation software program, Facilitron
- Ability to communicate effectively, tactfully, and positively, both verbally and in writing
- Ability to organize and prioritize a variety of tasks in an effective and timely manner
- Ability to lead a team, be a strong team member, and work both independently and as part of a work group
- Strong interpersonal skills and the ability to build and maintain positive relationships with City employees, the public, volunteers, and outside organizations
- Strong computer skills and proficiency in Microsoft Outlook, Word, and Excel and the ability to perform general office duties
- Strong work ethic and a high level of integrity and professionalism
- Ability to work flexible hours, including nights, weekends, and holidays
- Ability to work outdoors in inclement weather and be exposed to fumes, dust, or other air contaminants
- Ability to lift, drag, and push office supplies and sports equipment weighing up to 25 pounds; position requires prolonged sitting, standing, walking, etc.
Program Specialist, Youth Sports - Valencia, United States - City of Santa Clarita, CA
Description
Salary: $ $33.29 Hourly
Location : Santa Clarita, CA
Job Type: Regular Full-time
Job Number:
Department: Recreation and Community Services
Division: Recreation and Community Services
Opening Date: 05/01/2024
Closing Date: 5/8/2024 12:00 PM Pacific
Description/Duties & Responsibilities
This position will assist with the coordination and oversight of the day-to-day operations of the City's Youth Sports program.
This includes scheduling, training, and supervising assigned part-time temporary seasonal staff, contract officials, and/or volunteers as well as performing a variety of programmatic and administrative support functions for all sports leagues, clinics, camps, and classes offered to over 5,000 participants annually.
This position is required to work a Tuesday-Saturday schedule, including nights, weekends, and some holidays. This schedule will fluctuate based on program and operational needs.
Duties and Responsibilities:
Education and Experience
Knowledge and Abilities
Additional Information
An online completed City application form is required to apply for this position. All employment information must be provided on the application. Providing a resume is not a substitute for completing this section of the application. Applications left incomplete, or with a reference to attachments may be rejected.
The selection process will include one or more of the following:
written exam, technical knowledge assessment, writing skill assessment, and/or oral interviews that may be conducted in person and/or via video conferencing.
Applicants that meet minimum qualifications and are selected for interviews will be required to disclose information regarding criminal convictions. If you require special accommodations to participate in the application/selection process, please notify Human Resources for assistance.All offers of regular employment with the City of Santa Clarita are made contingent upon receipt of proof of legal right to work in the United States, successful completion of a post-offer pre-employment physical, which may include a drug screen and Department of Justice fingerprinting.
Criminal offender information will be reviewed on an ongoing basis. The City uses the E-Verify program to electronically confirm work authorization of newly hired employees. All new employees are required to participate in the DMV Employer Pull-Notice Program. This program authorizes the City to receive a driver record report upon enrollment and during employment. Only degrees recognized by the U.S. Department of Education and accredited by the Council for Higher Education Accreditation will be accepted.
As a City of Santa Clarita public employee, you may be called upon to work as a Disaster Service Worker (DSW) in the event of an emergency.
Before entering upon the duties of employment, all public employees take and subscribe to an oath or affirmation set forth in the California Constitution, declaring them to be Disaster Service Workers in time of need.
Compensation includes enrollment in California Public Employees' Retirement System as a replacement for Social Security plus a competitive benefits package.
The City of Santa Clarita is an Equal Opportunity Employer.
The City of Santa Clarita offers CalPERS Retirement contributions as a replacement for Social Security plus a competitive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance.
Do you have a high school diploma or GED equivalent? (proof will be required prior to job offer.)
02
Do you possess a minimum of one year of experience in recreation or community services?
03
Briefly describe your experience and education as it relates to this position.
04
Do you have the ability to work various hours, including nights, weekends, and holidays, as needed?
05
Please share a specific example of a program you were involved in coordinating and implementing, if any.
06
Please describe a time when you provided excellent customer service in a difficult situation. How did you handle it, and what was the outcome?
07
What interests you most about this position?
Required Question