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    • Desktop Support Specialist - Santa Ana - Vets Hired

    Vets Hired
    Vets Hired Santa Ana

    3 weeks ago

    Default job background
    Description

    About the job Desktop Support Specialist

    • Supporting all departmental software applications and resolving issues.
    • Ticket review through the County ticketing system.
    • Assisting higher level staff in the acquisition and distribution of computer hardware and software solutions, contract vendors, research, and gathering product information.
    • Designing, analyzing, implementing, and providing ongoing maintenance of Operating System (OS) images, application packages, and software updates through Intune and SCCM.
    • Supporting enterprise hardware from Dell and HP and Desktops/laptops and Tablets from HP, Dell, and Microsoft.
    • Implementing enterprise security best practices including encryption, implicit & explicit permissions, multi-factor authentication, auditing and digital forensics, data retention, including zero-touch, as well as patching.

    Desirable Qualifications & Core Competencies

    Technical Knowledge | Technical Experience

    • BASIC UNDERSTANDING AND APPLYING SCRIPTING LANGUAGES, SUCH AS POWERSHELL.
    • UNDERSTANDING AND APPLICATION OF FULL DISK ENCRYPTION SOLUTIONS.
    • UTILIZING ACTIVE DIRECTORY DOMAIN SERVICES.
    • PREPARING AND MAINTAINING DOCUMENTATION OF DEPARTMENT PROCESSES, PROCEDURES, AND REPORTS.
    • UTILIZING GROUP POLICIES FOR ADMINISTRATION OF OPERATING SYSTEMS, APPLICATIONS, AND USER SETTINGS.
    • INSTALLING AND PROVIDING SUPPORT FOR MOBILE DEVICE MANAGEMENT (MDM) SOLUTIONS, THROUGH INTUNE, APPLE DEP, AND MOBILEIRON.
    • SUPPORTING TELEWORKERS AND MOBILE OFFICES IN THE FIELD INCLUDING REMOTE INTERNET CONNECTIVITY SOLUTIONS SUCH AS VPN.
    • WORKING WITH VIRTUALIZATION, CLOUD, AND CONVERGED TECHNOLOGIES, INCLUDING VMWARE.
    • WORKING CLOSELY WITH MICROSOFT CLOUD SERVICES FROM 0365 AND AZURE VIRTUALIZATION.
    • UNDERSTANDING AND APPLICATION OF VPN AND RDP SOLUTIONS.
    • DESIGNING AND IMPLEMENTING AUDIO/VIDEO CONFERENCEING SYSTEMS MANAGING THE CHANGE CONTROL PROCESS ACROSS VARIOUS TECHNOLOGIES.
    • MANAGING COMPLEX AUTOMATED ASSET MANAGEMENT SOLUTIONS.
    • HAVING EXPERTISE RELATED TO MICROSOFT WINDOWS 10 OPERATING SYSTEM.
    • BEING EXPERIENCED WORKING WITH HIGH PERFORMANCE PLATFORMS AND MANAGING/DESIGNING/MAINTAINING ADVANCED TECHNOLOGIES.

    Problem Solving /Analytical Skills

    • IDENTIFYING AND RESOLVING TECHNICAL ISSUES AND PROBLEMS BY RESEARCHING POSSIBLE SOLUTIONS IDENTIFYING OPPORTUNITIES FOR CONTINUED SYSTEM IMPROVEMENTS.
    • PROVIDING PROFESSIONAL SUPPORT FOR HARDWARE/SOFTWARE-RELATED PROJECTS TEST NEW SOFTWARE AND REPRODUCE REPORTED BUGS IN THE UAT ENVIRONMENT INVESTIGATING, ANALYZING, AND RESOLVING NETWORK-RELATED PROBLEMS.

    Relationship Building | Interpersonal Skills

    • WORKING WITH OTHER PUBLIC AND PRIVATE SECTOR AGENCIES IN EFFORTS TO PROVIDE INFORMATION TECHNOLOGY-SPECIFIC CUSTOMER SERVICE TO THE COMMUNITY, PUBLIC, AND KEY STAKEHOLDERS.
    • CORDINATING WITH VENDORS TO ACQUIRE AND IMPLEMENT TECHNOLOGIES AND RESOLVE COMPLEX TECHNICAL ISSUES.

    Verbal and Written Communication Skills

    • CLEARLY CONVEYING INFORMATION TECHNOLOGY CONCEPTS AND TERMINOLOGY WITH BOTH TECHNICAL AND NON-TECHNICAL STAFF AT ALL LEVELS WITHIN AND OUTSIDE THE AGENCY.
    • PRODUCING CLEAR AND CONCISE WRITTEN DOCUMENTS, REPORTS, CORRESPONDENCE, AND BRIEFS.
    • RESPONDING QUICKLY, COURTEOUSLY, AND PROFICIENTLY TO CUSTOMER SERVICE REQUESTS.
    • SOLICITING FEEDBACK AND ADJUSTING CUSTOMER REQUESTS TO FIT INTO BUSINESS IMPROVEMENT.
    • PREPARING AND MAINTAINING DOCUMENTATION OF DEPARTMENT PROCESSES AND PROCEDURES.
    • GENERATING CONSENSUS AND COLLABORATIVE RELATIONSHIPS TO BRING ABOUT EFFICIENT AND EFFECTIVE OUTCOMES.
    • PROVIDING DETAILED DOCUMENTATION RELATED TO TECHNOLOGICAL SOLUTIONS AND SYSTEMS SUPPORTED.

    Customer Service

    • WORKING WITH OTHER PUBLIC AND PRIVATE AGENCIES IN EFFORTS TO PROVIDE INFORMATION TECHNOLOGY-SPECIFIC CUSTOMER SERVICE TO THE COMMUNITY, PUBLIC, AND KEY STAKEHOLDERS.
    • GENERATING CONSENSUS AND COLLABORATIVE RELATIONSHIPS TO BRING ABOUT EFFICIENT AND EFFECTIVE OUTCOMES.
    • ESTABLISHING AND MAINTAINING POSITIVE AND EFFECTIVE WORKING RELATIONSHIPS WITH PEERS, SUPERVISORS, AND MANAGERS.
    • RESPONDING QUICKLY, COURTEOUSLY, AND PROFICIENTLY TO CUSTOMER SERVICE REQUESTS.
    • SOLICITING FEEDBACK AND ADJUST CUSTOMER REQUESTS TO FIT INTO BUSINESS IMPROVEMENTS.

    Minimum Qualifications

    Please click here for details on this classification, including the physical, mental, environmental and working conditions.

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