- Receive and document support requests/inquiries made to the IT Department via email, phone or other medium and logging and assigning those requests in a ticket management system.
- Respond to and resolve support requests/inquires in a timely fashion.
- Provide support to end users in a courteous and professional manner.
- Route unresolved request/inquiries following established guidelines.
- Proactively monitor and maintain network hardware and software systems.
- Develop and execute technology projects to completion, discussing challenges and key decision points with senior leadership.
- Participate in the adherence, planning, and analysis of the operational budget.
- Participate in and drive participation of the organization's change management process.
- Collaborate with the other members of the IT Department to successfully complete Enterprise technology projects on time and within budget.
- Respond to and resolve all support requests/inquiries in a timely fashion utilizing established procedures and escalations.
- Collaborate with internal and external resources as necessary to achieve desired results.
- Develop and maintain documentation including, but not limited to, standard operating procedures, equipment installation methodologies, project plans and environment configurations.
- Become intimately familiar with and adhere to company and departmental operating policies and procedures.
- Other duties as assigned.
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Network Engineer - Washington, United States - Addison Group
Description
Top Skills:
1. Troubleshooting networking issues / roll up their sleeves and get into the trenches
2. Technical diagrams and port-matrix's
a. Documentation and work flows
3. Palo Alto Firewalls – Policies and Security
a. Background with configuring and implementing firewalls. Have a strong understanding of the concepts and how to apply them.
Summary
Reporting to the Manager, Network Operations; the Network Engineer is primarily responsible for the design, implementation and ongoing upkeep of all network technology systems maintained by the Enterprise IT Department utilizing a mixture of on-prem and cloud technologies spanning various geographic locations and vendor platforms. Daily operations and oversight of all network hardware or associated software systems are the ultimate responsibility of the Network Engineer including installation, maintenance, patching, troubleshooting, etc. Further responsibilities of the Engineer include participating in the technical design and implementation aspects of assigned technology projects, serving as an escalation point for all technical issues and collaborating with team members to develop recommendations for standards and procedures. The Engineer is expected to be intimately familiar with all Enterprise technology systems so they may proactively identify opportunities for improvement that are socialized among the team and ultimately presented to IT Management for consideration.
Essential Duties And Responsibilities
