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    Customer Support Manager - Fort Worth, United States - Volvo Buses

    Volvo Buses
    Volvo Buses Fort Worth, United States

    3 weeks ago

    Default job background
    Description
    Transport is at the core of modern society.

    Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.


    The Customer Support Manager provides advice and assistance to customers in order to ensure satisfaction with regard to vehicle performance for New and Pre-Owned coach in the South-Central part of the US.

    Responsibilities

    Setting service priorities in the territory
    Implementing action plans aimed at ensuring customer satisfaction
    Diagnose vehicle performance problems and carry out the necessary repairs or recommend alternate solutions
    Coordinate various activities with outside suppliers to efficiently synchronize vehicle repair
    Implement and coordinate various after-sale service or warranty programs;
    Provide information to help the company measure results and assess risks of work plans within the territory
    Organize training or coaching activities, on an occasional basis, to help customers become self-sufficient in resolving some of their mechanical problems
    Achieve a balance between customer expectations, internal company procedures and other priorities in the department
    Keep up-to-date on technical developments to provide customers with the best possible information
    Working in a team approach with Coach Sales Parts Sales and the network locations

    Critical Competencies

    Safeguard organizational and personal information confidentially
    Respect and enforce the policies, rules and values of the company
    Contribute to the attainment of company objectives through efficient use of resources
    Foster teamwork and improved communication
    Develop personal and professional skills
    Act as a worthy representative of Prevost at all times
    Fluent Spanish and English speaking

    Education And Experience

    Minimum of 5 years experience in related field
    Minimum of 5 years in fleet management - Preferred but not required
    Diploma in automotive mechanics or other related field

    Physical Requirements

    Stand for long periods of time during work hours
    Bend and stoop for long periods of time during the day
    Grip, grasp, or twist using hands and wrists regularly during work hours
    Work a shift of 12 hours or more, if required
    Reach overhead with 50 pound loads, if required, and regularly during work hours
    Understand hazardous communication and safety information
    Travel extensively by car, airplane, and/or motorcoach, drive a car or motorcoach, with the ability to obtain a Commercial Driver's License for the latter

    We value your data privacy and therefore do not accept applications via mail.

    Who We Are And What We Believe In


    Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination.

    We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

    Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions.

    Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group's leading brands and entities.

    At Volvo Buses you join one of the world's leading providers of sustainable people transport solutions.

    What we do affects millions of people around the world:
    passengers, drivers, customers; in fact, entire cities and countries. This job gives you the opportunity to work with the future of people transportation and infrastructure. We have a strong culture of working together to help each other, sharing knowledge and experience. Together, we shape the world we want to live in.
    #J-18808-Ljbffr
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