Health, Fitness, Biohacking, and Performance Enhancement Coach - Park City, UT
1 day ago
Job description
Health, Fitness, Biohacking, and Performance Enhancement Coach (Sales-Driven) | Full-time including Fridays, Saturdays, and Sundays
About Upgrade Labs Park City
Join us on a unique opportunity to upgrade our community at Upgrade Labs, Park City. Upgrade Labs is a luxury 360 wellness experience, where cutting-edge technology transforms clients—mind and body. Upgrade Labs PC offers state-of-the-art performance, recovery, and cognition training.
Description
Job Type: Full-time
Pay and perks
- $18.00 to $23.00 per hour (depending on experience)
- Potential for monthly commissions (based on performance and sales)
- PTO (accrued based on time worked)
- Employee discount
- Opportunities for advancement
About Upgrade Labs
Upgrade Labs is a Human Upgrade Center focused on helping clients recover faster, perform better, and feel more energized with science-backed services and an elevated, high-touch experience. We combine data, technology, and coaching so clients get measurable progress with a minimum effective dose.
Role overview
This is a client-facing, consultative sales and coaching role for someone who thrives in a high-end spa, wellness center, med spa, or luxury fitness environment. You will deliver world-class hospitality while driving membership growth through tours, follow-up, and confident, ethical closing.
Key responsibilities
Sales and growth (primary focus)
- Convert walk-ins, tours, and leads into memberships and packages through a consultative, relationship-based sales approach.
- Deliver compelling tours that connect client goals to the right services and membership options, then confidently ask for the sale.
- Follow up with prospects by phone, text, and email, track outcomes, and move leads through the pipeline with urgency and warmth.
- Hit monthly sales and conversion goals, contribute to team targets, and participate in promotions and community events.
- Upsell and cross-sell appropriately: add-on services, package upgrades, retail, and referrals, always aligned to client outcomes.
Client experience and operations
- Serve as the first point of contact and create a premium, welcoming experience for members and guests.
- Provide high-level customer service and hospitality: check-ins, scheduling, and proactive issue resolution.
- Run clients safely through services after training and according to center standards.
- Manage the membership database: register new clients, process payments, and maintain accurate client notes.
- Handle register, merchandise, and membership transactions with attention to detail.
- Complete opening and closing procedures, hourly facility checks, and cleanliness and presentation standards.
- Uphold confidentiality, discretion, and a polished, high-end environment.
Who you are
- You are a strong closer with a service-first mindset: you love sales because you love helping people commit to themselves.
- You can hold confident conversations about price, value, and urgency without being pushy.
- You enjoy performance coaching culture and can speak credibly to health, fitness, and recovery goals.
- You are friendly, outgoing, and energetic, and you can build trust with anyone from athletes to high-performing executives.
Qualifications
Required
- Ability to work on site in Park City.
- Schedule flexibility, including Fridays, Saturdays, and Sundays.
- Customer service experience in a high-touch environment.
- Strong verbal and written communication skills.
- Comfortable using a CRM or membership software, and willing to track leads, follow-ups, and sales results.
- Ability to meet the physical requirements of the job: standing up to 8 hours, occasional sitting, walking, kneeling, reaching, lifting or moving up to 25 pounds.
Strongly preferred (what we are prioritizing right now)
- Proven sales experience in a luxury spa, med spa, wellness center, boutique gym, or similar high-end service business, including memberships and packages.
- Experience with personal training or a personal trainer background, or experience selling personal training packages, fitness coaching, or premium training programs.
- Comfort coaching clients on basic fitness and recovery habits in a way that supports retention and long-term results.
Does this describe you
- You can combine hospitality, coaching energy, and sales skill into one smooth client experience.
- You take ownership of outcomes and follow up until the client has a clear next step.
- You want a role where performance matters, and your commissions reflect your impact.
- You believe in upgrading yourself and helping others do the same, smarter not harder.
Salary
$18 - $23 per hour
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