Revenue Operations Clerk II - Lincoln, United States - State of Nebraska

Description

The work we do matters


Hiring Agency:
Revenue - Agency 16


Location:
Lincoln Job Posting


Hiring Rate:
$15.96


Classification Salary Range:
$ $23.52


Job Posting:
JR Revenue Operations Clerk II (Open)


Posting Closes:

Job Description:
The Department does not sponsor non-immigrant work visas for this position.

An employee in this position performs unique technical operations and corrections to taxpayer accounts, computer generated listings, and inquiries. This involves extensive research and analysis through use of paper and electronic listings, PC programs, and OnBase. This position performs extensive reviews of documentation.

This involves daily oral and written communication on technical details of tax rules and regulations, with teammates and the public.

Job duties include:

• Processing returns and/or refund claims. This includes performing the following on a semi-regular basis: opening mail, sorting of like tax forms, validation of documents, reconciliation of deposits, data entry and document preparation.
• Edit and correction of tax returns and applications for various tax programs.
• Written and telephone communication with taxpayers regarding the information contained on tax returns, applications, and refund claims.
• Corrections of errors on tax returns and applications through computer listings. These errors may be caused by incorrect information contained on a return or application, may be an error made in previous processing steps.
• Training peers. Sharing information, identifying possible problems and formulating solutions.
• Educating taxpayers on various tax programs.
• Assists with other functions as the need arises.

Knowledge, skills and abilities.


REQUIREMENTS:

Coursework, training, and or experience in office/document processing work that involved using personal computers, web and PC based software applications, and other office equipment AND one year of experience comparing and evaluating complex documents against a set of criteria for content and accuracy, researching and interpreting transaction records, and interacting with customers by phone and/or in person.

Knowledge of:
Web and PC software applications, general accounting principles, and business office procedures.

Skills in:
Operation of PC, calculator, and other basic office machines.

Ability to:
Communicate effectively by telephone, face-to-face, and in writing with tax preparers, taxpayers, teammates, and supervisors. Research and analyze accounts; recognize errors during review of tax returns, applications, and reports.

Apply various policies, procedures and instructions in the area of tax administration; work on broad assignments with responsibility for daily decision-making; organize and coordinate daily functions.

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life.

Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer For more information on benefits currently offered to permanent teammates, please visit:

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging.

We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex.

age, national origin, disability, marital status or genetics.