IT Service Delivery Account Management - Chicago, United States - Blue Star Partners, LLC

Description

J
ob Title:
IT Service Delivery & Account Management Rate: $125/hr

Employment Type:

Full Time, W2 No Independent ContractorsDuration: Now December 2023 with strong possibility of extension through 2024Location: Preferred candidate will be in Chicago or Minneapolis.

Position is hybrid, but will occasionally require being onsite in Minneapolis.


Scope of Services:

The IT Service Delivery & Account Management role involves coordinating the delivery of information technology services to clients, ensuring adherence to service plans and policies, and optimizing service quality and efficiency. This position will manage operational account health, including governance, billing, annual forecasting, and contracting activities in alignment with the Head of IT. The role requires active participation in meetings, reporting on team performance, and continuous improvement of service delivery. Success will be measured by operational health and readiness, strategic and tactical leadership oversight, service delivery and operational readiness, and financial performance against contracts.


Roles, Responsibilities and Deliverables:

Ensure efficient and effective IT operations dailyManage all IT related infrastructure and service delivery processesEnsure proper implementation of management plans and policies in rendering services to clientsOversee and direct the activities of the service delivery teamOwn end-to-end responsibility of the contracting lifecycle.
Support execution against planned spending and revenue targets.
Ensure quality customer billing and invoicing.
Conduct business reviews and deliver against all other governance responsibilities.
Deliver portfolio-level reporting to drive transparency and trending against targets and other service improvement initiatives.

Receive complaints and inquiries from customers and promptly work towards providing a solution to the problemsFile periodic reports to top management on the performance of the team, customers complaints, and suggestionsAssist Head of IT in making decisions that will improve service delivery and customer satisfactionIntegrate useful customers suggestions into delivery plans and policiesSeamlessly interface with individuals at all levels of the organization, having frequent interaction with executive leadership and other key leaders to improve overall account health.

Ensure efficient and effective management of resourcesDevelop and maintain relationship with customers and potential customersWork together with team members to develop service agreements and supports that will assist in service deliveryManage and prioritize all opportunities to enhance operational efficiencies and process improvements.

Suggest appropriate technologies to be adopted so as to meet present and future demands of the business.


Qualifications:

A degree in management or IT related discipline is preferredExpert in the IT field with 5+ years of training in managed service environments, either as a team member or as an assistant to an IT service delivery mangerIn-depth knowledge of IT network, systems, security, storage, server and server visualizationWorking knowledge of IT hardware and software maintenance, repairs, and troubleshootingGood planning, communication and leadership skills Good customer service orientationTo apply, please submit a resume outlining your relevant experience in IT Service Delivery & Account Management .Short-listed candidates will be expected to complete a Blue Star Partners Bio.#J-18808-Ljbffr