Quality Customer Service Representative - Petoskey, MI, United States - Hart Medical Equipment

Description

Hart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredited, premier provider of home medical equipment and supplies.


Status:
Full Time

Hart Medical Equipment offers a competitive salary and benefits package. Provides exceptional service as the first point of contact for customers. Takes orders, answers questions, handles complaints and troubleshoots problems.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services.
• Coordinates home equipment service request with Dispatch for prompt delivery.
• Provide customers with product and service information.
• Maintain current knowledge on Medicare, Medicaid and third party payor sources for equipment.
• Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services.
• Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance.
• Understanding and striving to meet or exceed department metrics while providing excellent customer service.
• Making sales or recommendations for products or services that may complement client needs, as applicable.
• Keeps the showroom and the shelf inventory clean, rotated and in order.

6 months of relevant customer service experience preferred.
Customer service orientation

• Good data entry skills
• Proficiency with computers, with strong typing skills
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Call Center/PAP/Supply departments require frequent seating behind a computer with frequent typing. By submitting an application, you are agreeing to the terms of Hart's Application Acknowledgement and Agreement found at ( .

IRB Medical Equipment LLC, dba Hart Medical Equipment, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship age, disability genetic information, height, weight, marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws.

Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.