- Expertise in functional areas such as finance, personnel, and resource management.
- Expertise in leading and hands-on experience with technical disciplines such as computer security, network engineering, etc.
- Extensive experience as technical leaders and senior Project Managers to prepares and delivers projects plans, technical reporting, SLA reporting to government representatives.
- Prepare weekly and monthly status reports and present to colleagues, government leaders.
- Produces, reviews substantive and complex documentation reflecting detailed knowledge of areas as identified in the statement of work.
- Extensive experience with ServiceNow, Jira and other ITSM ticketing system experience to work on the day-to-day tasks and assign the tasks to the team
- Capacity planning for the team and communicate all the surge support if asked to the upper management and customer to get it approved ahead of time.
- Lead the team who is responsible for patching and updating workstation OS from Microsoft, Adobe, and other applications.
- Liaison with customer and the team to remediate vulnerabilities as they are announced within 7 business days.
- Liaison and support, manage and troubleshoot printers and multi-function printers/devices (MFDs), LAN, WAN, and other areas.
- Review and approve Tests and approve new hardware and software requests from end users and communicate with customer with continuous standard operational procedure updates regularly.
- Lead the team to provide support management and troubleshooting of Microsoft collaboration tools. Always available to the customer and to the end-user to troubleshoot hardware and software issues with desktop computers. Re-image computers for deployment and maintain inventory of JMD tablets, workstations, and printers.
- Serving as company or contract expert, responsible for providing telephone support to end-user community on complex hardware, software and network related problems, questions, and use. May provide training and guidance to more junior help desk personnel.
- Responsible for the performance of a relatively significant program or multiple smaller programs in accordance with contract requirements and company policies, procedures and guidelines.
- Responsible for SLAs on the contract
- Oversees the technology development and/or application, marketing, and resource allocation within program client base.
- Program area typically represents more than three functional areas such as engineering, systems analysis, quality control and administration. Responsible for acquiring follow-on business associated with assigned programs and for supporting new business development by leading proposals.
- A bachelor's degree. In lieu of a degree, an additional (6) years of experience
- A minimum of (15) fifteen plus years of related experience (technical environment)
- Previous management experience and systems engineering experience
- Must be a U.S. citizen
- Must be able to be in a stationary position more than 50% of the time
- Must be able to communicate, converse, and exchange information with peers and senior personnel
- Constantly operates a computer and other office productivity machinery, such as a computer
- The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations
- The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
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Systems Engineer - Washington, United States - ManTech International Corporation
Description
Secure our Nation, Ignite your FutureCurrently, ManTech is seeking a motivated, career and customer-oriented Systems Engineer to join our team. This role offers a hybrid schedule.
Responsibilities include but are not limited to:
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
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