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- Strong hands on experience needed on end user support for Windows PC and Mac related issues.
- Ability to support meeting rooms including the TV's, polycom and other audio/Video conferencing hardware.
- Ability to follow technical guides for retiring and wiping old devices (Work alongside asset manager).
- Ability to follow technical guides for imaging and configuring new pcs.
- Well versed in note taking and gathering information on issues for tickets in Servicenow.
- Knowledge of support for Microsoft Office Suite - Office 365 online and Desktop application.
- Knowledge on various hardware platforms to troubleshoot and break fix hardware issues (particularly dell and Mac PC's).
- Working technical knowledge of many technology services to address down issues, deploy new and loaner laptops, answer questions about cabling, televisions, projectors, phones, peripherals (e.g. keyboards or mice), Mac and PC or escalation to the appropriated teams.
Desktop Support Engineer - Marysville, United States - Cynet Systems
