- Adheres to all departmental and property policies and procedures regarding guest service standards.
- Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.
- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.
- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.
- Operates a cash register/. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
- Familiar with restaurant food menu, including description, price, add-ons, and beverages.
- Gives cash refunds or Credit memorandums as directed by Supervisor/Manager.
- Coordinates and controls the flow of the restaurant.
- Assigns stations to servers and bus persons.
- Supervises the restaurant in the absence of the Restaurant Supervisor/Manager.
- Assists wait staff and bus persons in their duties (., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required.
- Resolves service issues according to established guidelines.
- Ensures dining and serving areas are set up and maintained according to standard.
- Knows and promotes current casino events and programs and can give guests directions to all casino areas.
- Answers telephone in a professional manner.
- Maintains strict confidentiality in all company matters.
- High School Diploma or equivalent required.
- Prior customer service experience in a fast-paced environment preferred.
- Previous cash handling experience a plus.
- Must have excellent customer service and interpersonal skills.
- Ability to maintain a high level of confidentiality and professionalism.
- Must have excellent written and verbal communication skills; must be fluent and literate in English.
- Ability to operate a . System and/or adding machine and make change.
- Must have basic math skills, including the ability to add, subtract, multiply, and divide.
- Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
- Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
- Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.
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Host / Cashier (FT) - Washington, United States - PENN Entertainment
Description
WE'RE CHANGING ENTERTAINMENT. COME JOIN US.
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more
WE LOVE OUR WORK.
BRING US YOUR BEST.
STAY IN THE GAME. FOLLOW US.