- Engage with customers in the Showroom and over the phone.
- Convert In-Store, Phone-In, or Website contacts into appointments for the appropriate segment outside sales representative.
- Manage the accurate and timely input of information into our customer account management software.
- Develop extensive product knowledge, process knowledge, and the ability to navigate the Pella quoting system.
- Convert customer requests into quotes through the Pella quoting system into accurate proposals/contracts.
- Communicate customer product service needs to the customer service team in a timely manner.
- Assist in the training and development of new employees.
- Participate in promotional events for prospects and customers with the goal of increasing sales.
- Manage mailings, filing, software updates, office supplies, and promotional literature inventories.
- Proactively supports all business segments within the Showroom.
- Responsible for promoting and generating Google reviews.
- Make calls to facilitate appointments for all outside Representatives in Showroom.
- Manage Showroom housekeeping activities to maintain a clean, professional, presentable office environment.
- Always exhibit the highest standard of personal ethics and adhere to all Gunton Corporation policies.
- Perform additional responsibilities assigned by your manager.
- High School diploma or equivalent.
- Ability to work at the Showroom location Monday through Friday, 9:00am – 5:00pm, and a rotating Saturday schedule.
- Attention to detail.
- Organizational skills.
- Balancing multiple priorities.
- Computer literacy.
- Previous experience in a retail environment.
- College degree is a plus.
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Showroom Customer Service Representative - McMurray, United States - Pella Windows and Doors by Gunton Corporation, Pittsburgh, PA
3 weeks ago
Description
Job Description
Job DescriptionJOB SUMMARY
Support customer satisfaction, growth, profitability, and other performance objectives of the branch office through coordination and maintenance of all inside selling and office procedures. Ensure all policies and procedures in accordance with the Gunton selling process are handled in a timely manner. Accurate follow-up on all customer requests, quotes, orders, and inquiries. Work in conjunction with Sales Representatives to ensure that the branch office achieves performance goals in customer satisfaction, quotes, bookings, cost containment, and margin (discounting).
RESPONSIBILITIES
REPORTING RELATIONSHIP
Reports to the Inside Sales Manager.
MINIMUM QUALIFICATIONS
PREFERRED QUALIFICATIONS
Gunton Corporation is pleased to be an equal employment employer. Decisions concerning employment, transfers, and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law.
Company DescriptionGunton Corporation is an innovative leader in creating a better view for homes and businesses by providing consultative design services, pre-finishing capabilities, and expert installation of our quality windows and doors for new construction, remodeling and replacement applications.Founded in 1932, Gunton Corporation is a family-owned and professionally managed privately-held company, known in the industry for our excellent reputation, representing outstanding products, providing quality service and delivering on customer satisfaction.
We have plants in the Cleveland, Pittsburgh, and Philadelphia metro areas.
Our company provides careers for 450 team members and is committed to incorporating innovative services, an outstanding company culture and the best industry sales professionals.
Apply today and learn about your future as a team member of Gunton Corporation Dba Pella Windows and Doors.
Company Description
Gunton Corporation is an innovative leader in creating a better view for homes and businesses by providing consultative design services, pre-finishing capabilities, and expert installation of our quality windows and doors for new construction, remodeling and replacement applications. \rFounded in 1932, Gunton Corporation is a family-owned and professionally managed privately-held company, known in the industry for our excellent reputation, representing outstanding products, providing quality service and delivering on customer satisfaction. \r
We have plants in the Cleveland, Pittsburgh, and Philadelphia metro areas. \r
Our company provides careers for 450 team members and is committed to incorporating innovative services, an outstanding company culture and the best industry sales professionals.\r
\r
Apply today and learn about your future as a team member of Gunton Corporation Dba Pella Windows and Doors.
