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    • Customer Service Representative - Merrimack - RemoteWorker CA

    RemoteWorker CA
    RemoteWorker CA Merrimack

    1 month ago

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    Description

    Job Description

    Are you ready to launch your career at Fidelity?

    This role requires a consistent balance of remote and on-site participation in the Regional Center location.

    About the Role

    In this Customer Service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams.

    • You will assist with a broad range of needs including answering questions about their account balance and helping to make withdrawals, transfer funds, or find resources.

    Our Career Development Experience

    Our Career Development experience is a springboard to an amazing career in which you change the lives of customers.

    Benefits

    We offer a comprehensive benefits package that includes:

    • Maternal and Parental Leave
    • Tuition Reimbursement
    • Student Loan Assistance
    • 401(K) with match
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Disability Insurance
    • Paid Time off
    • Commuter Benefit Program
    • Backup Dependent Care
    • Charitable match
    • Concierge Services
    • Wellness Program
    • Fitness Reimbursement

    Skill Requirements

    To succeed in this role, you will need:

    • The ability to establish rapport and relationships through effective communication.
    • Listening and compassion skills to support the challenges of our diverse customers.
    • Adaptability and flexibility to succeed in various work environments.
    • The ability to handle a variety of situations and conversations driving towards a resolution suitable for all.
    • Self-motivation and strong social skills to bring energy and passion to the team.

    Regional Center Shift Details

    This role is based in the Regional Center location and requires a shift schedule of Monday – Friday.

    Training hours are 8:30am – 5:00pm EST, and post-training shifts must be able to work an 8hr shift during the hours of 2:00pm - 10:30pm or 3:30pm – Midnight EST.

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Customer service representative