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- Oversee the management and retention of drivers to include good driver morale, high level of service to customers, safety, and efficient and profitable utilization of equipment.
- Perform all aspects of dedicated customer service including load booking and service failure resolution.
- Direct P&L responsibility and ensure budget and cost management.
- Act as liaison between the customer, drivers, and internal departments.
- Own the direct customer relationship, ensuring on-time service to the customer and onboarding new Customer Accounts.
- Create and manage customized Key Parameter Indicators (KPI) to help ensure goal attainment.
- Create pricing solutions, prepare contracts, and perform rate analyses for new and existing business opportunities.
- Analyze specific incoming statement and balance sheet line items and support annual planning/regular forecasting.
- Develop solutions resulting in customer retention and organic revenue growth.
- We are looking for recent graduates with bachelor's or master's degrees in Business Management, Business Analyst, supply chain management, procurement, logistics, operations management, and other related fields.
- Minimum GPA: 2.5 on a 4.0 scale.
- Individuals who demonstrate tenacity, and perseverance, and are eager to take on complex challenges while accelerating their careers.
- Natural leaders who build relationships with trust and transparency.
- With each milestone achieved program participants will have opportunities to progress. This may require participants to relocate. Relocation opportunities come with growth and a bigger scope of responsibilities.
- For this position, CRST does not currently, nor in the future, provide sponsorship for employment visa status.
Operations - LEAD Rotation Program - Manteca, United States - CRST The Transportation Solution, Inc.
Description
Job Summary:The Operations - LEAD position is part of the leadership development rotational program that prepares recent college graduates to grow quickly within the Operations - Fleet job family.They will participate in rotations with increasing responsibilities for fleet management, as well as customer experience, and pricing/design.
CRST's Leadership Development Rotational Programs are a unique opportunity for high-potential, early-career professionals to develop essential leadership skills while learning end-to-end operations throughout our business. The programs offer opportunities to explore roles and experiences that give you direct exposure to and interaction with senior leaders across the business. They are designed for those ready to fast-track their career development. The programs also provide support for career growth and exploration through development opportunities, mentoring, networking, and a strong program community.
This 2-3-year program (dependent on how quickly you progress) offers hands-on experience to prepare experts in operational leadership. You'll gain experience in customer service, planning, fleet management, and pricing/design.Here's the best part: no transportation-specific experience is necessary Our experienced mentors will be your guide to learning the business and managing a P&L that is sized to give you exposure to our industry, processes, customers, and tools. It's designed to continually grow the scope of work through increased responsibilities, including managing larger accounts, working with a varied customer base, and growing your experience in leading teams. You can expect to evaluate KPI's, build a high-performing team of 15-20 drivers, and promote profitable growth. In this position, you will be able to advance quickly while receiving professional development and training. CRST has more than 100 locations across the country, providing learning and job opportunities in a variety of locations.
Essential Duties and Responsibilities:
Work locations of each position will be determined during the hiring process. Each work location will depend on business needs and the essential functions of the position.
The starting compensation for this position is $66,500 - $77,000. This amount is based on location and qualifications for the position.
The CRST Core Values: Safety at the Core of All We Do - Integrity in Every Decision and Action - Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.
EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.