Professional Services Coordinator - Charlotte, United States - Global Payments

Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.

Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.

We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.

Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

JOB DESCRIPTION & OVERVIEW

The Professional Services Coordinator is responsible for the scheduling, creation, execution and analysis of customer engagement programs for clients, as assigned.

In addition, the coordinator will work closely with all members of the Professional Services, sales, and product teams to execute and increase client retention through delivering our services.

This position executes messaging programs from end to end, including planning, creative development, scheduling, trafficking assets, segmentation, testing, and analysis.

Immerse, Explore, and Impact the Universe of Payment Solutions by expressing your interest in the Global Payments 2024 Summer Internship Program.

Spanning the course of 10 weeks, from June 3rd - August 9th, this program is available to sophomore-graduate students currently enrolled in a college or university.

This internship program will be primarily based in Atlanta, GA, and Oklahoma City, OK.

Throughout the program, you will have the opportunity to complete a capstone project, participate in professional development sessions, and receive mentorship.

Apply today to the Global Payments Internship program to immerse yourself, explore new horizons, and make a meaningful impact on the future of payment solutions

This is a full time position within the Analytics and Customer Engagement Solutions Business Unit of Global Payments, Inc., and our clients.

This position requires proficiency with programs such as Adobe Photoshop, Adobe Illustrator, Google Suite and or Microsoft Office. Position works directly with teams that work quickly and enthusiastically to meet the messaging needs of our clients.

This role requires a multidisciplinary approach encompassing a willingness to learn and embrace the following attributes:

• Rising Sophomore to Graduate Students currently enrolled in a college or university
• Interns must be willing to attend a two-day orientation on Eastern Standard Time

Marketing / Advertising Experience:

You have experience working with teams coordinating via digital channels and in person to deliver and execute campaigns and projects on-time with near-perfect accuracy.

• Data-driven Researcher with an Eye for Detail: From A/B testing to qualitative analysis, you are innately curious and use that to assist with collecting disparate sources of information and delivering actionable insights.

Thoughtful Collaborator:

Considered by peers as a strong thought partner, you brainstorm constructively with others and know how to solve tough problems by collaborating across teams.

Team Player:
You check your ego at the door and don't take yourself too seriously. Instead, you bring an entrepreneurial spirit and willingness to take on a variety of roles to get things done.


RESPONSIBILITIES

• Work closely with account management, clients' graphic design and/or agencies, and product development teams to create campaigns
• Oversee daily campaigns to ensure that messages are correctly completed, scheduled, and deployed on time including Quality Assurance (QA) of campaigns set up by others
• Oversee and monitoring daily all issue tickets from triage, internal tasking, escalation until completion
• Daily monitoring of campaign and delivery performance and meeting Service Level Agreements (SLA) by client
• Segment client distribution lists and develop systems for ongoing engagement campaigns to various audiences
• Advocate for clients by providing critical input to Product Gap Analysis
• Manage clients' databases to grow the engagement success for each client
• Attend weekly meetings with client as needed
• Track time by client and/or project accurately on daily basis in JIRA ticketing system
• Measure effectiveness of engagement campaigns from email marketing efforts.
• Assist in writing and editing content / provide guidance for clients' specific needs.
• Work with Professional Services Senior Manager to analyze analytics and generate performance reports to add to the clients' Quarterly Business Reviews
• Log and monitor web development bugs affecting the messaging platform during QA to ensure they are addressed in a timely manner by engineering and product.
• Demonstrate energy, initiative, resolve, persistence, and creativity to solve for roadblocks and "getting things done" to hit imminent milestones
• Other Duties as assigned

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.