Customer Service Manager - Ashland, United States - Jessica Haukedahl - State Farm Agent

Description

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Works the front desk, is the first to answer phone calls/greet customers in the lobby, sets appointments for Agent and other team members, follow up with customers on billing inquiries and takes payments over the phone.
• Must be able to obtain insurance licenses (property, casualty, life and health) within 30 days of job offer.
• Works a daily task list in our computer system
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

As an Agent Team Member, you will receive...

• Retirement match
• Hourly pay plus commission/bonus for training period plus increases as licenses are obtained
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency
• Health stipend

Requirements

• Excellent interpersonal skills
• Excellent computer skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)