- CSM's will act as trusted advisors to key clients, partnering with them through the life of their IT journeys
- CSM's will own the renewals of their assigned account base, with a focus on retention and incremental growth
- CSM's will partner internally with sales, marketing, product and support services to address client concerns.
- Work with an assigned account base to help move our clients along their IT journey
- Outreach to assigned account base; Monthly calls & Quarterly Business Review (QBR)
- Partner with Account Executive and Solutions Engineer to tackle client issue and position Mirantis for growth
- Own client renewals with a focus on retention and growth
- 3+ years customer account management experience
- Interest in learning/understanding Openstack, Containers, Kubernetes, Linux, etc.
- This role requires a high level of organization, exceptional communication skills, and an ability to adjust with our fast-paced organization
- General understanding of project management, PMP certification or alternate a bonus
- Proven track record with working with enterprise customers and executives
Customer Success Manager - Myrtle Point, United States - Mirantis
Description
Job Description
Job DescriptionCompany DescriptionMirantis helps enterprises move to the cloud on their terms, delivering a true cloud experience on any infrastructure, powered by Kubernetes. The company uses a unique as-a-service model empowering developers to build, share and run their applications anywhere – from public to hybrid cloud and to the edge. Mirantis serves many of the world's leading enterprises, including Adobe, DocuSign, Reliance Jio, STC, Vodafone, and Volkswagen.
Job DescriptionMirantis is adding a US based Customer Success Manager to our team
Main Responsibilities
What does Mirantis offer you?
- Work with an established Silicon Valley leader in the cloud infrastructure industry;
- Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies;
- Be a part of cutting-edge, open-source innovation;
- Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued;
- Internship provides you with the opportunity to combine work and education;
- Professional development and training;
- Attend conferences and working groups;
- Modern bright office, centrally located and close to public transportation;
- Customized workstation (macOS, Windows, Linux);
- Company outings, happy hours, hackathons, and tech talks;
- Receive a competitive compensation package with a strong benefits plan.
We are a Leader for Container Management in G2 (#2 after AWS)