IT Support Specialist - Boston, United States - Corvus Insurance
Description
**IT Support Specialist**
at Corvus Insurance Boston, Massachusetts, United States Were united by a mission: to make the world a safer place. Corvus Insurance uses novel data and artificial intelligence/machine learning to achieve better insights into commercial insurance risk. Our software empowers brokers and policyholders to better predict and prevent complex claims through data-driven tools and Smart Commercial Insurance policies. This allows us to reduce or eliminate the impact of adverse events, creating a safer world for everyone. Drawing inspiration from the intelligent, tool-building corvid family of birds, we are a team of high-flying collaborative builders. Were excited to meet you. Spread your wings, and soar with us. Corvus is looking for an IT Support Specialist. This individual will provide IT support to employees across all departments, including Software Engineers, Data Scientists, Underwriters and Executives. Our ideal candidate is agile, flexible, and able to balance and prioritize multiple tasks at once to ensure the best outcome possible. They can communicate what they dont know as easily as what they do, and are committed to solving problems. This is an exciting opportunity to help scale our IT function and contribute to the companys growth goals.
****Responsibilities****
Respond to employee requests on the phone, via email, chat, in-person, or through remote access
Offer technical assistance on the delivery, configuration, set-up, maintenance, and troubleshooting of computer systems, hardware, and software
Install and maintain approved software on employee computers
Assist with onboarding tasks including account set up and day one orientation
Enter and update written IT Service Management Issue Tracking Tickets
Help build our internal IT knowledge base and document systems and procedures as our team grows
****Qualifications****
High School Diploma or GED equivalent
Experience in a customer facing technical support role
A strong working knowledge of computer system fundamentals, hardware, and software, especially Apple MacOS, and the Google Workspace
Ability to read and understand technical manuals, procedural documentation and OEM guides
Knowledge of Computer Networking Fundamentals, especially as theyre related to AV troubleshooting
Passionate about technology with the desire to learn and grow with a quickly growing company
ACMT certification preferred
Ability to present ideas in business-friendly and user-friendly language
****Our Commitment****
Corvus provides a seriously safe nest for people who come from all paths. Our flock represents a variety of backgrounds, perspectives, and skills. Although confidence can sometimes hold us back from applying for a job, we believe there's no such thing as a 'perfect' candidate. Corvus is a place where everyone can soar. So however you identify and whatever background you bring, please apply if this is a role that would make you excited to come into work every day. And please check out what it's like to be a Corvid and our amazing benefits:
**Covid-19 Response:** We look forward to inviting Corvids into our offices when its safe and they are comfortable. That said, Corvus has always embraced a hybrid work environment with a flexible policy that empowers our employees to decide what is best for their own health and wellbeing. Were committed to continuing this environment into the future.
Corvus is committed to providing reasonable accommodations for individuals with disabilities. If you need assistance or an accommodation with our hiring process due to a disability, contact us at or
Disclaimer: Bird puns are highly encouraged
**U.S. Equal Opportunity Employment Information (Completion is voluntary)**
Individuals seeking employment at Corvus Insurance are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.
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