Customer Strategy - San Francisco, CA, United States - CloudKitchens
Description
CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.
We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they're in.
Every time we launch a new facility we create jobs in that neighborhood, and we're proud to provide a wide range of cuisines and options for healthy food at an affordable price.
We're changing the game for restaurateurs whether they're entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.
The eTAM serves as the dedicated resource for enterprise partners, enterprise Sales and the enterprise Customer Success Management (CSM) team to provide solutions to any and all data& technical questions/challenges an enterprise Partner would face in the CloudKitchens environment, throughout their lifecycle with us, starting in the sale process.
The eTAM at CloudKitchens is quite different from traditional account management: they are not just coordinating internal teams but they are capable of resolving technical issues themselves (e.g. by becoming intimately familiar with our tech stack, our partners' tech stacks, and understanding what can realistically be accomplished for all stakeholders), and analyzing data to produce actionable insights to better serve our partners.The e TAM also has data analytics (Excel/Sheets modeling querying), strong presentation and slide deck building skills, and a sharp attention to detail
Technical Account Management
Pre sales:
solution selling, feasibility analysis, technical consulting
Launch and onboarding:
tech integrations and testing
Live and ongoing:
ongoing support, training of internal teams, expectation setting with partners
Prepare and present MBRs and similar executive reporting
Relationship management
Develop expertise in partner POS platforms and coordinate cross-functionally to lead applicable Otter integration
Reporting and Data
Ensure partners are receiving accurate and timely data and performance reports
Analyze partner data and present charts, decks and reports to help senior stakeholders understand partner operational performance.
Stakeholder Management:
manage expectations, influence others with different goals, negotiation
Ownership:
high level of follow-through (managing internal teams), cares very much about details, reliable
Analytical and creative problem solver: think critically, data driven, ability to diagnose & solve complex problems
Google Sheets, SQL (willingness to learn is a minimum), Powerpoint/ Slides.
Basic knowledge of APIs and software integrations, restaurant point of sales systems, online ordering or e-commerce platforms and related software integrations
Build process:
build the machine - focused on efficiency and scale when possible, but customer experience first
This role is based in our San Francisco office location. As a company, we're in the marketplace of ideas and innovation.
That's why all of our teams (except for our field-based roles) are now working from one of our office locations 5 days a week.