FCBH Systems Administrator I - Atlanta, United States - CodeForce

Description

Local candidates only - this position is 100% Onsite - Periodic travel to one of the nine (9) Fulton county locations will be required.

System Admin level I Responsibilities and Duties

Install and configure hardware and softwareRespond to tickets in accordance with SLA guidelinesRecord, track, and document the help desk request problem-solving process including actions taken through to the final resolutionRespond in timely manner to requests and issuesRepair and replace equipment as neededProvide onsite and remote support to end usersAssist in AV setups as needed for meetingsResponsible for troubleshooting o365 and submitting tickets to DPH through portalAssist new hire training for basic IT needs.

Set up new workstations for users (deploying equipment, checking over account setups).Heavy use of Windows and Mac OS devicesAssist network engineers with the installation, configuration and ongoing support of software , computersand applications Installation for various computer applications and programs.

Create and update documentationCreate documentation for staff for training purposesResolve Tier 1 support ticketsMinimal Education/Certification Requirements

Bachelor's Degree in Computer Science, or Associate Degree plus two years of tech support experience,or three plus years tech. support experience.
A+ and Net+ Certification or equivalent required.

Experience using a Ticketing systemExperience providing support via remote toolsExperience handling Technical Service TicketsProfessional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM,CNA etc.

Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

Ability to interact effectively and professionally, and provide exceptional service, both internally and externally always advanced experience and knowledge of working with the Microsoft 365 Platform, including Azure Active Directory and SharePoint administrationAbility to work in Active DirectoryUnderstanding of Cisco MerakiRequired/Desired SkillsSkill Required /Desired Amount of Experience Experience installing and configuring operating systems, networked and local printers, and business applications Required 2 Years Working knowledge of user administration and bug fixing in a client-server environment Required 2 Years Experience handling Technical Service Tickets Required 2 Years Active Directory experience Required 2 Years A+ and Net+ Certification or equivalent required.

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