Information Technology Technician - Redding, United States - Shasta County Office

Description

About the Employer

We are located in beautiful Northern California on the Sacramento River, near Shasta Lake, Whiskeytown Lake, Mt. Shasta, Mt. Lassen, and many other natural wonders. We are an outdoor enthusiast's ideal destination. If you are searching for a place with affordable homes, where you can escape traffic and congestion, and with a true sense of community then come explore Shasta County, California.

We are committed to ensuring that all students receive a quality education taught by highly qualified and motivated staff committed to the academic, social, and emotional needs of every student. Our mission at the Shasta County Office of Education, "To be leaders in educational excellence, offering support to schools and community to ensure Shasta County students receive a quality education preparing them for high school graduation and success in career and college". It is a mission we do not take lightly. We are accountable to our clients, not only in providing a quality education for our youth, but also in maintaining sound management practices and care in how we provide oversight to the 25 school districts in Shasta County. Together with the school district superintendents we have developed common goals centered around collaboration and support for all students throughout Shasta County.

Core Values

Service to and Engagement of school districts, and community partners and each other for the benefit of all students
Hopeful and Helpful
Aspire to improve and innovate
Shared humor and joy
Trustworthy
Attract, hire, and retain the best employees

Job Description / Essential Elements:

POSITION(S): Information Technology (IT) Technician

Purpose

The job of Information Technology (IT) Technician is done for the purpose/s of performing a variety of complex technical and administrative assistant duties in support of Information Technology projects and Department activities; assist the Director with administrative duties; plans organizes and coordinates projects, office activities and communications for the IT Department.

This job reports to the Assigned Administrator/Supervisor.

Essential Functions

• Compiles financial data related to accounts, budgets and activities for the purpose of ensuring compliance with established guidelines and/or processing billing to customers.
• Composes a variety of reporting options (e.g. instructions, rough draft, memoranda, lists, notices, requests, contracts, agendas manuals, etc.) for the purpose of responding to requests for specific data and developing new reports.
• Maintains manual and electronic documents, files and records (e.g. help desk log, work order system, licensing and contracts, agendas, manuals, etc.) for the purpose of providing up-to-date reference and audit trail.
• Maintains a variety of application software products and programs (e.g. new software, patches and/or upgrades, user data, controlling passwords, scheduling backups, etc.) for the purpose of ensuring availability and functionality of the software.
• Participates in meetings, workshops and/or trainings for the purpose of conveying and/or gathering information required to perform job functions.
• Performs installation, configuration and progamming of telecommunications equipment, components and devices (i.e. VoIP phones); inspect, troubleshoot, diagnose and resolve basic telecommunication problems and malfunctions for the purpose of ensuring proper installation and use of phones, providing technical support and resolving operational issues.
• Prepares variety of materials (e.g. instructions, notices, reminders, memos, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information.
• Researches data and information for various reports (e.g. forms, applications, documents, etc.) for the purpose of accuracy and completeness of various documents.
• Responds and completes work orders from assigned departments and schools regarding district supported software (e.g. A/V equipment, laptops, projectors, smartboards, etc.) for the purpose of resolving problems, providing information and/or referring to appropriate personnel.
• Support assigned projects (i.e shipping and receiving goods and materials, receiving and logging payments, affix identificatoin tags, etc.) and programs for the purpose of ensuring security and functionality of district support.
• Inspect, troubleshoot, diagnose and resolve hardware, software, peripheral and basic network system malfunctions; install, configure, maintain and repair various peripherals and network components such as printers, scanners, communications equipment, modems, devices and cabling for the purpose of responding to inquiries and resolving operational issues.
• Provide assistance to technology users with resolving hardware and software malfunctions as assigned; receive and respond to telephone calls and correspondence regarding technology problems for the purpose of responding to inquiries and determining and implementing solutions.
• Participate in providing technical training and support to technology users concerning the operation of computer hardware, software and peripherals, communicaton equipment, for the purpose of providing information and ensuring proper and efficient use of systems.
• Perform general network administration activities such as establishing and maintaining user account, passwords, e-mail accounts, internet connectivity and security applications as assigned; assure proper network connectivity for various devices for the purpose of ensuring availability and functionality of software.
• Receive, route and respond to helpdesk (Hotline) telephone calls as assigned; identify and respond to technology user needs for the purpose of determining and implementing solutions.
• Set up and demonstrate usage of various audi-visual equipment and systems used in presentations, meetings and other events as assigned for the purpose of ensuring proper and efficient use of systems.

Other Functions

• Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.

Job Requirements: Minimum Qualifications

Skills, Knowledge and Abilities

SKILLS are required to perform multiple, technical tasks with a need to occasionally upgrade skills in order to meet changing job conditions. Specific skill based competencies required to satisfactorily perform the functions of the job include: operating standard office equipment using pertinent software applications; trouble shooting skills, planning and managing projects; preparing and maintaining accurate records.

KNOWLEDGE is required to perform basic math, including calculations using fractions, percents, and/or ratios; read technical information, compose a variety of documents, and/or facilitate group discussions; and solve practical problems. Specific knowledge based competencies required to satisfactorily perform the functions of the job include: business telephone etiquette and pertinent software applications; computer related diagnostic techniques and methodology; principles, methods and procedures of operating computers, peripheral equipment, basic telecommunicatons equipment; record-keeping techniques; accounting/bookkeeping principles; codes/laws/rules/regulations/policies; concepts of grammar, spelling and punctuation; current and emerging technology; keyboarding; office application software; office equipment and technology.

ABILITY is required to schedule activities, meetings, and/or events; gather, collate, and/or classify data; and use basic, job-related equipment. Flexibility is required to work with others in a wide variety of circumstances; work with data utilizing defined but different processes; and operate equipment using standardized methods. Ability is also required to work with a wide diversity of individuals; work with similar types of data; and utilize job-related equipment. Some problem solving may be required to identify issues and select action plans. Problem solving with data requires independent interpretation of guidelines; and problem solving with equipment is moderate to significant. Specific ability based competencies required to satisfactorily perform the functions of the job include: being attentive to detail; establishing and maintaining effective working relationships; communicating with persons with diverse technical knowledge and skills; maintaining confidentiality; and working with frequent interruptions; accuracy and attention to detail; communicating with diverse groups; displaying mechanical aptitude; meeting deadlines and schedules; multitasking; organizing tasks; setting priorities; working as part of a team.

Responsibility

Responsibilities include: working under limited supervision following standardized practices and/or methods; leading, guiding, and/or coordinating others; operating within a defined budget. Utilization of some resources from other work units may be required to perform the job's functions. There is a continual opportunity to have some impact on the organization's services.

Working Environment

The usual and customary methods of performing the job's functions require the following physical demands: some lifting, carrying, pushing, and/or pulling, some stooping, kneeling, crouching, and/or crawling and significant fine finger dexterity. Generally the job requires 70% sitting, 15% walking, and 15% standing. This job is performed in a generally clean and healthy environment.

Experience Job related experience is required.

Education High school diploma or equivalent. Associate's degree preferred.

Equivalency Any combination equivalent to: two years college in a related field and two years of increasingly responsible secretarial, clerical and/or technical experience including work in information technology operations and activities.

The stated education and experience requirements are the preferred minimum qualifications for this job. However, relevant experience to substitute for the education requirement and relevant education, certificates and/or licenses to substitute for the experience requirement may be allowed.

Required Testing

Certificates

Performance/Written Testing

Valid California Driver's License

Continuing Educ./Training

Clearances

Maintains Certificates and/or Licenses

Department of Justice & FBI LiveScan Clearance

Pre-Placement Health Assessment

Tuberculosis Risk Assessment Clearance

FLSA Status Approval Date Salary Range

Non Exempt

Requirements / Qualifications

APPLICATION PROCEDURE:
*Submit a completed online application via EDJOIN.
*Submit a Letter of Introduction stating educational background and experience as it relates to this position.
*Submit a current resume'.
*Two current (within 5 years) letters of recommendation.
*Submit a copy of diploma or transcript for Associate's degree or higher in computer science or related field.

ALL ITEMS MUST BE SUBMITTED ONLINE FOR A COMPLETE APPLICATION

• Letter of Introduction (Not to exceed one page)
• Resume

Comments and Other Information

Location: Magnolia, Information Technology
7:30am-4:30pm; 8 hours per day, Permanent, 12 months
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The job of Information Technology (IT) Technician is done for the purpose/s of performing a variety of complex technical and administrative assistant duties in support of Information Technology projects and Department activities; assist the Director with administrative duties; plans organizes and coordinates projects, office activities and communications for the IT Department.

ALL ITEMS MUST BE SUBMITTED ONLINE FOR A COMPLETE APPLICATION