Local Account Manager - Los Angeles, United States - JAS

Description

JAS is an international, non-asset-based supply chain services and solutions company.

Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The Local Account Manager will manage multiple accounts in their Branch working in a coordinated effort with the Global Strategic Account Manager and Regional Account Managers when these positions exist on the same account.

The Local Account Manager will be the face of the JAS organization to the client at the local level and will act as the first point of local escalation after branch operations.

The allocation of time for a Local Account Manager should consist of approximately;

50% - Strategic Development and Initiatives
50% - Tactical, Operational & Process Management

Responsibilities

Manages local business relationship; Customer Facing
Increased Consistency in Operational Performance
SOP Creation & Distribution
Ensure understanding by operations

Report Creation / Monitoring / Distribution
Exception management and corrective actions

Improved Efficiency & Effectiveness
Market Analysis / Industry Awareness
Drives collaborative efforts within team, supporting and sharing best practices in the following key areas
Customer Reviews
Strategic Business Plans
Value add Programs
Process Improvements
Bid Management
Technology Offerings

Core Elements -

(Assist Strategic and Regional Account Manager in)

Strategic Business Plans
Clear Objectives
Real Measurable Goals
Ownership and Alignment
Geo / Product

Bid Management
Preparation
Strategy
Execution
Team Management
Solution Design
Rate discussions / revisions / updates
Contractual discussions and updates

Customer Experience
Consistency Across Accounts and Geographies
Improved competency
Speed of Response
Executive Alignment
Consistency of Account Management (at each level)
Market Analysis and Updates
Claims

Value Add Programs
Innovation
Savings Tracker
Customer Engagement
Product Diversification

Process Improvements
Cycle Time Analysis / savings
Cost
Technology
Product

Customer Business Reviews
Branding
Formatting
Consistency
Content
Presentation

Value Tracking

Profitability
Yield/Margin Management
Market Competitiveness
Stakeholder Participation

Technology
Deployment
Integration
Benefits of
Customer Adoption

Qualifications

Excellent Organizational Skills
Excellent written and verbal skills
Excellent presentation and interpersonal skills
Thorough knowledge of transportation industry logistics and freight forwarding
Thorough knowledge of successful sales techniques
Strong computer skills including Microsoft Office suite
Detail oriented, able to multitask and meet deadlines
Self-motivated, able to work in a team and independently
Must have a valid driver's license and safe driving record
Education and Experience

College degree preferred
3-5 years successful sales or account management or operations experience in freight forwarding, logistics and or transportation industry
Experience with CRM system


ADDITIONAL:
As an equal opportunity employer, we comply with the California pay transparency law.

We will not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other applicable legally protected basis.

The base salary range for this position is $75,000 to $85,000 annually, in accordance with the California pay transparency law.

The responsibilities associated with this job will change from time to time in accordance with the Company's business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job.

Rather, they are intended only to describe the general nature of the job.

JAS Forwarding (USA), Inc.

is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

NOTICE TO APPLICANTS
JAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION.

FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE IT BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT "KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER." JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL BE TERMINATED IMMEDIATELY.

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