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    • Registered Financial Customer Service Professional - Dallas - Empower Retirement

    Empower Retirement
    Empower Retirement Dallas

    2 weeks ago

    Default job background
    Description

    Our vision for the future is based on empowering our people to transform their own financial lives. We offer a flexible work environment, fluid career paths, and celebrate internal mobility. We prioritize purpose, well-being, and work-life balance within Empower and our communities. Our associates dedicate thousands of hours to volunteering for causes that matter most to them.

    Chart Your Own Path

    Grow your career while helping more customers achieve financial freedom with us.

    Key Responsibilities

    • Collaborate with a team of associates in our call center to launch your financial services career.
    • Develop a solid foundation through our paid associate training program and receive continuous coaching for your role and career trajectory.
    • Partner with our team and clients to:
      • Provide excellent service within our call center for our customers' retirement savings accounts
      • Educate and empower our customers without making cold calls or sales
      • Communicate critical plan updates and changes
      • Process contribution changes, loans, and withdrawals
      • Process general account changes upon direction from the customer

    Requirements

    • Availability to work a 40-hour work week, outside of traditional business hours, Monday through Friday with an occasional Saturday
    • Associate's degree or higher AND at least one year of customer service experience (including but not limited to food service, retail, hospitality, teaching, military, or banking) OR two or more years of customer service experience
    • FINRA series 6 and 63 or higher equivalent licensure
    • Capability to work overtime as required based on business need

    Distinguishing Qualities

    • Financial Services or call center experience
    • A passion for providing quality customer service
    • Desire to engage with customers over the phone
    • Capability to adapt communication style while servicing our diverse customer base
    • Attention to detail and ability to learn and apply financial industry policies, processes, and procedures

    Internet Specifications

    • Minimum service level of 50Mbps download and 10Mbps upload to ensure the best voice quality
    • Associates are required to connect their computers directly to a modem or router using an Ethernet cable to ensure consistent voice quality

    We Offer You

    • Medical, dental, vision, and life insurance
    • Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
    • Tuition reimbursement up to $5,250/year
    • Business-casual environment that includes the option to wear jeans
    • Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
    • Paid volunteer time - 16 hours per calendar year
    • Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
    • Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences, and identities such as race, ethnicity, gender, ability, military status, and sexual orientation

    The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances, a bonus plan, whereby total compensation may far exceed base salary depending on individual performance.

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Registered financial customer service professional