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    Enrollment Services Specialist, Senior - Atlanta, United States - Georgia State University

    Georgia State University
    Georgia State University Atlanta, United States

    1 month ago

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    Description

    Description

    :

    Enrollment Services Specialist, Senior

    Registrar's Office

    Georgia State University

    In the Office of the Registrar, Enrollment & Registration is looking to fill Enrollment Services Specialist, Senior position located at our Dunwoody, Ga office. The primary responsibility of the Enrollment Services Specialist, Sr. position is to play an important role of assisting and handling calls and student visit inquiries that cannot be resolved by the Enrollment Services Specialists. The person will assist the Assistant Registrar and Associate Registrar with monitoring Q-Nomy queuing system, Salesforce cases submitted by students for assistance, Salesforce Live Chat, Slate Virtual Appointment, assisting with reports, and responding to student inquiries.

    WHAT MAKES The Registrar's Office A GREAT PLACE TO WORK?

    • Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
    • A knowledge-sharing organization that works collaboratively with diverse partners.
    • Professional development opportunity and mentorship
    • A rapidly growing center within an academic setting

    HERE IS WHAT YOU WILL DO

    Provide immediate assistance in investigating and resolving problems that cannot be solved by an Enrollment Services Specialist with 1st tier & 2nd tier enrollment services calls and student visits.

    • Assist the Assistant Registrar and Associate Registrar with monitoring student inquiries submitted in Salesforce by students; Assist with reports, and Q-Nomy queuing system for in-person.
    • Handle escalated calls, complaints, questions, and inquiries. Provide excellent customer service within a high-volume Enrollment Services Center environment.
    • Provide cross-functional services in enrollment services which include registration, academic and biographical records, and issues related to campus and online course enrollment from the start of a student's academic career through graduation
    • Assist with completing the necessary process or action to make referrals to the appropriate campus resource for continued service and resolution.
    Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.

    Qualifications

    :

    Minimum Hiring Qualifications:

    Bachelor's degree and three years of related experience; or a combination of education and experience.

    College/Business Unit

    : Enrollment Management Department: University Registrar

    Location

    : Dunwoody Campus Shift: M-F 8:30AM-5:15PM Salary : $45,000 Pay Grade: 13 FLSA Status: Non-Exempt Job Type: Full Time (Benefits Eligible)

    Job Posting

    : 05/03/24, 4:55:55 PM

    Closing Date

    : 05/18/24, 3:59:00 AM Preferred Hiring Qualifications:
    • Working knowledge of registrar-related functions, integrated student record data systems, such as Banner and Banner Workflow, and laws governing student records.
    • Have a collaborative, energetic and resourceful work style.
    • Excellent oral and written communication skills.
    • Excellent organizational and interpersonal skills.
    • Ability to multi-task; pay attention to detail; and exhibit excellent customer service skills.
    • Proficient understanding of Microsoft Office applications (Word, Excel, Outlook), Argos, SQL, and video editing software.
    Special Instructions:

    To be fully considered for this position all candidates must submit the following at the time of submission:

    A complete and accurate GSU application, Resume, Cover Letter (Recommended)

    Final candidates must provide three professional references.

    #LI-KH1

    Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.
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