CUSTOMER SUCCESS MANAGER (100 Remote outside of Canada) - Colorado Springs - Wishpond Technologies

    Wishpond Technologies
    Wishpond Technologies Colorado Springs

    1 week ago

    Description

    Customer Success Manager

    The Customer Success Manager will be the voice and advocate of the customer within Wishpond ensuring they get the most value out of their investment with our services.
    Responsibilities include: owning a book of business, driving client relationships through team-based approach throughout entire customer lifecycle; responsible for comprehension and delivery of customers marketing goals as it relates to Wishpond services; act as liaison to Wishponds Account Management Team on behalf of customers;
    lead all retention efforts including renewals mapping risks cancellation requests etc.
    Qualifications:

    • Minimum 3+ years experience in Customer Success role preferably SaaS organization;
    • Digital Marketing knowledge including paid Ads landing page optimization email marketing social media considered asset;
    • Experience using Shopify preferred.

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