Aircraft Manager - Lancaster, United States - Clay Lacy Aviation

Description

Clay Lacy Aviation is looking for an experienced Aircraft Manager to join our team. If you meet the minimum requirements and are goal-oriented, dedicated, proactive, and enjoy a customer-centric culture, we would be delighted to get to know you better.

Clay Lacy Aviation has been providing private jet services around the globe since 1968. Taking pride in the pursuit of perfection is at the center of everything that we do. Our most valuable asset is our experienced team. If you are goal-oriented, dedicated, proactive, and enjoy a customer-centric culture, we would be delighted to get to know you better.

Position Summary

+ Compensation: Salary $120,000 - $165,000

+ Must be able to work weekends and holidays.

+ Hybrid Position

As a Director of Aircraft Management, you are responsible for managing and growing your dedicated accounts. This position is focused on developing strong relationships with clients, understanding their business needs, and delivering strategic solutions that drive operational efficiency, value, and continuous improvement. This role requires a combination of account management expertise, leadership skills, and business acumen to effectively oversee high-demand managed aircraft and achieve business objectives.

Duties and Responsibilities

Account Management

+ Develop and execute account management strategies to grow and retain key client accounts.

+ Build and maintain strong relationships with clients, serving as their trusted advisor.

+ Understand client business objectives and challenges and propose tailored solutions to meet their needs.

+ Collaborate with cross-functional teams to ensure successful delivery of products and services.

+ Identify opportunities for upselling, cross-selling, and expanding business within existing accounts.

Team Collaborations & Leadership

+ Mentor and align flight department team by providing guidance and support.

+ Foster a collaborative and high-performing team environment.

+ Drive team productivity and ensure alignment with organizational goals.

Strategic Planning

+ Develop account plans and strategies to achieve service, revenue, and business objectives.

+ Stay up to date with industry trends and competitive landscape to identify potential risks and opportunities.

+ Collaborate with senior leadership to define and execute the overall sales strategy.

Customer Satisfaction and Retention:

+ Monitor service delivery and address any issues or concerns to ensure high levels of customer satisfaction.

+ Identify and resolve customer escalations and challenges.

+ Collaborate and implement customer retention strategies to minimize churn and increase client loyalty.

+ Provide a proactive level of client communication and face-to-face meetings.

+ Financial Forecasting and Reporting:

+ Monitor scorecard metrics and key performance indicators (KPIs) to track progress and identify areas for improvement.

+ Review Monthly summaries for accuracy and timely reporting.

+ Provide insights and recommendations based on data analysis to drive effectiveness of account performanc e.

Qualifications

Required Education and Experience

+ Bachelor's degree in business, aviation management, or related field

+ M inimum of 2 years management experience.

+ Minimum 3 years of direct industry experience.

Competencies and Skills

+ Create strong customer relations and deliver customer-centric solutions.

+ Take on new opportunities and challenges with a sense of urgency and enthusiasm.

+ Work collaboratively with others to meet shared objectives.

+ Communicate a clear understanding of the needs of varied audiences and modes.

+ Gain the trust and confidence of others through honesty, integrity, and authenticity.

+ Make good and timely decisions that keep the organization moving forward.

+ Hold self and others accountable to commitments.

+ Be results-driven, consistently achieving objectives.

+ Be interpersonally savvy, relating openly and comfortably to all people.

+ Build teams that apply their diverse perspectives to achieve common goals.

+ Use feedback and reflection to gain self-awareness of strengths and weaknesses.

+ Apply knowledge of business to advance the organizations goals.

+ Optimize work processes, prioritizing efficiency, and continuous improvement.

+ Maneuver comfortably through policy and people-related organizational dynamics.

+ Actively seeks self-development opportunities and challenges.

Demonstrate situational adaptability as demands shift in different situations.

Essential Job Functions

+ Ability to operate designated technology devices and programs.

+ Ability to work in the designated office and its environment as well as indoor and outdoor environments within airports including airside facilities, landside facilities, and terminal buildings.

+ Must be able to communicate verbally and in writing with internal and external stakeholders in a variety of small and large group settings.

+ If needed, must have a reasonable space to work from home/remotely with appropriate office set up.

+ Ability to work extended hours and in a flex schedule to meet the demands of the position.

+ Able to comply with any and all safety requirements necessary to perform the job safely.

+ Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

Travel Expectations

Travel expectations can be as high as 25% of work time. Travel may occur seven days per week with possible prolonged overnight stays in national and international locations. A current passport and other possible travel documentation may be required.

Benefits

We are committed to supporting employees in their adoption of a healthier and more active lifestyle. We understand the contribution each employee makes to our accomplishments and so our goal is to provide a comprehensive program of competitive benefits to attract and retain the best employees available.

Through our benefits programs, we strive to support the needs of our employees and their dependents by providing a benefit package that is easy to understand, easy to access, and affordable for all our employees.

Our benefits are a valuable part of the total rewards that Clay Lacy Aviation offers you and your families. We offer you a robust benefits package and other resources that help you take care of yourself and your family.

Clay Lacy Aviation offers fully paid medical, dental, and vision to employees in full-time assigned crew positions.

+ Health Insurance HMO and PPO options available

+ Dental Insurance HMO and PPO options available

+ Vision Insurance

+ Life Insurance

+ Paid Vacation/Time Off

+ Paid Sick Time

+ Paid Holidays (9)

+ 401K Plan

+ Floating Holidays (2)

+ Pet Insurance

+ Identity Theft Protection Services

+ Employee Discounts to retailers, restaurants, and theme parks

+ Uber for Business

Equal Opportunity Employer

Clay Lacy Aviation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About Clay Lacy Aviation

Founded in 1968 by legendary aviator and industry pioneer Clay Lacy. Today, Clay Lacy Aviation is considered the worlds most experienced operator of private jets. Prominent individuals and leading corporations trust Clay Lacy for aircraft management, charter, maintenance, avionics, interiors, and FBO services. The company has aircraft operations and regional offices across the U.S., including full-service FBOs in Los Angeles and Orange County, and aircraft maintenance centers in Los Angeles, San Diego, and Oxford, Connecticut. With the most knowledgeable team in the industry, Clay Lacy delivers superior safety, service, and value to aircraft owners and jet travelers worldwide. Visit