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Resort Maintenance Supervisor - Pigeon Forge, TN, United States - Smoky Mountain Resorts
Description
Resort Maintenance SupervisorSmoky Mountain Resorts is a family-focused, collaborative and goal-driven hospitality resort company.
Our Great Smoky Mountains community is significant to us As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR's 'Spirit of Hospitality' and our Smoky Mountain community.
The Maintenance Property Supervisor is responsible for overseeing the Maintenance department in its entirety for the property.This includes following and enforcing all company policies and procedures in accordance with all property manuals, employee evaluations, counseling, coaching, recruiting, training, following budget guidelines for expenses and labor, and achieving maintenance goals.
This position also performs various tasks relating to project management, and other duties as assigned by the Maintenance Manager or General Manager.
Managing the Business:
The Maintenance Property Supervisor will work 8 hours per shift, 5 or 6+ days each week, based on occupancy and staffing demand.
Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep our operations running efficiently.
Oversee all guest room, building, activities, waterpark, and grounds maintenance at the property.Ensure efficient management of the maintenance department by enforcing all policies and procedures.
Assist with regular and meaningful performance reviews in such a manner that promotes open two-way communication.
Ensure all safety policies and procedures are strictly adhered to.
Ensure that all preventative maintenance targets and goals are met.
Work with and oversee vendors, contractors, and other trade companies who may have contracts or projects at the property.
Train maintenance personnel as required for proper waterpark and pool maintenance.Obtain and ensure security of all property equipment, tools, and/or vehicles.
Communicate with property managers regarding projects, scheduling, inventory, ordering, billing, emergency maintenance issues, guest impact items, and staff performance.
Maintain a culture of legendary service and hospitality among all staff.Maintain the highest level of cleanliness, maintenance, and care throughout property grounds, pool areas, activity areas, common areas, and back of house areas.
Work with local health department, fire inspector, and other state or local agencies to maintain compliance at all properties.
Recruit and employ following all federal labor laws as well as company policies for recruiting and employment.Complete TOSHA certification to handle biohazards in compliance with proper training.
Host a safe and interactive environment that all kids and families can enjoy.
Maintain the highest level of cleanliness, maintenance, and care throughout property grounds, pool areas, activity areas, common areas, and back of house areas.
Work with local health department, fire inspector, and other state or local agencies when instructed to maintain compliance at the property.
Interact with team members and guests in a positive and friendly manner during all shifts, in all situations.Knowledge and ability to comply with all company operating policies and procedures.
Management reserves the right to change, remove or add to these duties as necessary.
Align with SMR's promise for guest satisfaction and future hotel stays through leading by example and teaching excellent guest service.
Personally, demonstrate a commitment to SMR standards by responding to management and team members promptly.Quality of Work Statement:
High standard of accuracy in all aspects of the job and other project assignments.
As a professional leader is honest, acts with integrity, follows through on commitments, accepts responsibility for my actions, approaches others in a tactful manner, and reacts well under pressure.
Highly motivated, energetic, flexible, cooperative, patient, good listener, friendly, caring, and compassionate.Enjoy working with people, training others, and providing excellent guest service.
Contributes to building a positive team spirit, shares expertise and recognizes the accomplishments of others.
Ability and commitment to work well with other staff.
Be in good physical condition and be able to perform indoor and outdoor duties.
Ability to communicate effectively and use the English language fluently: speak, understand, read, and write. Adapt Spanish interpretation when necessary.
Must be able to prioritize, plan, meet deadlines and practice time management skills daily.
Stand and walk for most of the workday.
Maintenance experience required.
Dental insurance
Tuition reimbursement
Ability to tolerate various temperatures while working outdoors with exposure to high or low temperatures, sun, humidity, chemicals, chlorine and water.
Some work will be performed indoors and/or in an indoor office environment.Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
