- Oversees a Market-based ASA(Administrative Service Associates) team responsible to support delivery operations including performance monitoring, inbound call monitoring, customer service escalations, issue identification and resolution and continuous improvement efforts.
- Knowledge of financial statements and plans. Analyzes variances and creates corrective actions.
- Prepares action plans, resolves problems, completes audits and identifies trends.
- Ability to lead others to deliver business results and handle multiple tasks in a past paced environment.
- Extensive knowledge of Home Delivery Operations and processes.
- Serve as the market leader of the XDT Network through interactions with 3PL service providers, Lowe's Supply Chain functional teams, Lowe's distribution nodes (RDC, BDC, ADC, etc.) and store operations.
- Identifies capability gaps and provides coaching in partnership with 3rd party delivery operator's leadership teams to address gaps and improve service.
- Effective problem solving, change leadership, team orientation and empowerment skills.
- Communicates Delivery successes and opportunities regularly with our Retail Selling stores to improve customer sales/delivery experiences. Builds and maintains Business relationships with Retail and Pro Lowes partners.
- The MDM performs supervisory responsibilities including employment decisions regarding hiring, promoting, demoting and terminating, conducting performance reviews, appraisals, coaching and developing associates.
- Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving In Home Customer Delivery experiences.
- Reviews Market-level productivity and quality metrics with Markets on a Daily/Weekly and Monthly basis and utilizes this information to drive operations improvements at the Market level.
- Bachelor's Degree – Operations, Supply Chain, or related field and 7 + years of relevant experience.
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GFT Group Oklahoma City, United States** Delivery Manager** · Date: · 10-Dec-2021 · City: · Krakw · Company: · GFT Technologies SE · As a **Delivery Manager**, you will be driving efforts to ensure delivery excellence across a business area and to grow and expand our client base. You will be establishing innovat ...
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APN Consulting Oklahoma City, United States4 months ago · Be among the first 25 applicants · CAE MBD Technical Expert ¿ Use ADAMs, NASTRAN, Hypermesh to develop full vehicle commercial vehicle ICE & BEV multi body dynamics models ¿ Areas of Competence: Vehicle Dynamics (Ride & Handling) and generation of Durability Loads ...
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A and B Distributors Co Oklahoma City, United StatesJob Type · Full-time · Description · The Delivery Manager is responsible for managing assigned drivers and oversee delivery operations in your area to support Sales and Delivery. Ensuring safety and maximum internal and external customer satisfaction. · Responsibilities: · Ov ...
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MSX International Oklahoma City, United StatesPress Tab to Move to Skip to Content Link · Select how often (in days) to receive an alert: · Title: · Client Delivery Manager · Location: · TX, US · Date: · May 23, 2024 · Title: Client Delivery Manager · Location: East Coast, US · Job Type: Full-time with Benefits · Who We ...
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Trg UK Oklahoma City, United StatesRole: Technical Delivery Manager (Remote in Houston/Texas) · Ready for your next Delivery role? · We're working with a forward thinking commodity/energy trading consultancy, that are looking to set up a new European office and are in search of a Technical Delivery Manager to scal ...
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Lowe's Oklahoma City, United StatesWhat You Will Do · The Market Delivery Manager (MDM) is primarily responsible for ensuring Delivery Customer Satisfaction thru service and quality control standards, for customers in a specific market for product purchased thru Lowe's Retail Stores or Lowes Online. Daily interac ...
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Lowe's Oklahoma City, United States Paid WorkWhat You Will Do · The Market Delivery Manager (MDM) is primarily responsible for ensuring Delivery Customer Satisfaction thru service and quality control standards, for customers in a specific market for product purchased thru Lowe's Retail Stores or Lowes Online. Daily interact ...
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Marriott Oklahoma City, United States Paid WorkJob Number · Job Category Administrative · Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States · Schedule Full-Time · Located Remotely? Y · Relocation? N · Position Type Management · This is a temporary position. · JOB SUMMARY · We're see ...
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Travelers Insurance Company Oklahoma City, United States Paid WorkWho Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture ...
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Oracle Oklahoma City, United States Paid WorkJob Description · At Oracle Cloud Infrastructure (OCI), we build the future of the cloud for Enterprises as a diverse team of fellow creators and inventors. We act with the speed and attitude of a start-up, with the scale and customer-focus of the leading enterprise software comp ...
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NovaWorks West City, United StatesWe are currently seeking a specialist (m/f/d) in gynecology and obstetrics for our hospital in West City. · The hospital is a tertiary care center and also serves as an academic teaching hospital. Our gynecology and obstetrics department provides both surgical and non-surgical tr ...
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Integris Health Oklahoma City, United StatesINTEGRIS Health, Baptist Medical Center Oklahoma's largest not-for-profit health system has a great opportunity for a Registered Nurse in Oklahoma City, Oklahoma. In this position, you'll work full-time nights in Labor & Delivery providing exceptional care to those who have entru ...
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Integris Health Oklahoma City, OK, United StatesINTEGRIS Health Southwest Medical Center, Oklahoma's largest not-for-profit health system has a great opportunity for a weekend-only RN in Oklahoma City, OK. In this position, you'll work weekend nights with our Renal Med Surg team providing exceptional care to those who have ent ...
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Integris Health Oklahoma City, OK, United StatesINTEGRIS Health Southwest Medical Center, Oklahoma's largest not-for-profit health system has a great opportunity for a weekend RN in Oklahoma City, OK. In this position, you'll work weekend days with our Renal Med Surg team providing exceptional care to those who have entrusted ...
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Integris Health Oklahoma City, OK, United States Full timeINTEGRIS Health Baptist Medical Center, Oklahoma's largest not-for-profit health system has a great opportunity for a RN in Oklahoma City, OK. In this position, you'll work 7p-7a, Full-time Weekend Only, with our Transplant ECMO ICU team providing exceptional care to those who ha ...
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RN - Internal Traveler Enid ER - Days
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Integris Health Oklahoma, United States TemporaryINTEGRIS Health Bass Medical Center (Enid), Oklahoma's largest not-for-profit health system has a great opportunity for a RN, Internal Traveler in Enid, OK. In this position, you'll work 7p-7a with our Float Pool team providing exceptional care to those who have entrusted INTEGRI ...
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RN - Cardiac SAU/PACU - Weekend Days
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Integris Health Oklahoma City, OK, United StatesINTEGRIS Heart Hospital at INTEGRIS Health Baptist Medical Center, Oklahoma's largest not-for-profit health system has a great opportunity for an RN in Oklahoma City, OK. In this position, you'll work weekends with our Cardiac SAU/PACU team providing exceptional care to those who ...
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RN - Intermediate Med Surg - Weekend Nights
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Integris Health Oklahoma City, OK, United StatesINTEGRIS Health Baptist Medical Center, Oklahoma's largest not-for-profit health system has a great opportunity for a Registered Nurse in Oklahoma City, OK. In this position, you'll be a part of our Intermediate Med Surg team providing exceptional work supporting the INTEGRIS Hea ...
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RN - Cardiothoracic ICU - Weekend Nights
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Integris Health Oklahoma, United StatesINTEGRIS Health's Heart Hospital at Baptist Medical Center, Oklahoma's largest not-for-profit health system has a great opportunity for a Registered Nurse - Cardiothoracic ICU in Oklahoma City, OK. In this position, you'll work with our Cardiothoracic team providing exceptional c ...
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Integris Health Oklahoma City, OK, United StatesINTEGRIS Health Baptist Medical Center, Oklahoma's largest not-for-profit health system has a great opportunity for an RN in Oklahoma City, OK. In this position, you'll work 7p-7a with our Med Surg Oncology team providing exceptional care to those who have entrusted INTEGRIS Heal ...
Market Delivery Manager - Oklahoma City, United States - Lowe's
Description
What You Will DoThe Market Delivery Manager (MDM) is primarily responsible for ensuring Delivery Customer Satisfaction thru service and quality control standards, for customers in a specific market for product purchased thru Lowe's Retail Stores or Lowes Online.
Daily interactions will include coordination between the XDT (Cross Dock Terminal), 3PL delivery, Bulk Distribution Centers (BDCs), and Lowe's stores.
The MDM works closely with cross-functional business units, including store/operations management, stores, and Field Delivery Directors to identify and implement solutions that support successful home delivery operations, all while acting as an advocate for customers.
Responsibility StatementsMinimum Qualifications
H.S. Diploma and 9 years of relevant experience.
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Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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