Network Technician I - Lakeland - Florida Polytechnic University

Description

Make a difference at one of Florida's premier institutions for education in science, technology, engineering, and math (STEM). Florida Polytechnic University, ranked the No. 1 public college in the region by U.S. News and World Report, offers a unique working environment that encourages faculty and staff to be part of a culture that prizes collaboration, innovation, and the willingness to go above and beyond to ensure our students and University succeed. Florida Poly offers a small campus academic environment where students form connections with their faculty and peers as they pursue high-value degrees in engineering and applied sciences.

The University is equipped with cutting-edge facilities and equipment and two award-winning, architecturally distinct academic buildings. Its evolving curriculum, designed to meet the needs of industry and provide a life-long educational foundation for students, has helped the institution grow in prominence since its opening in 2014. Florida Poly's deliberately small classes, affordability, and outstanding graduate outcomes have helped it earn recognitions such as being named a top value school, in the top 25 nationally for affordability, and in the top five best universities in the South for tech students. Accredited by ABET and SACSCOC, Florida Poly is educating some of the brightest minds in Florida and attracting standout talent from across the nation.

JOB TITLENetwork Technician IJOB DESCRIPTION SUMMARYThe Network Technician serves as a core member of the IT Infrastructure team, reporting to the Director of IT Infrastructure Services. This role involves close collaboration with Engineers and student workers to ensure the robust operation and continuous enhancement of the University's networks and telecommunication systems. Responsibilities include the physical installation, deployment, maintenance, and troubleshooting of a wide range of IT infrastructure-from cabling and device installation to configuring VoIP endpoints. The Network Technician actively monitors and responds to service requests, resolves complex network issues, contributes to strategic projects, and participates in an on-call rotation. This position also involves guiding student workers and proactively engaging in professional development to continually enhance departmental expertise and effectiveness.
This role is ideal for a self-motivated and hard-working individual with a strong passion for Information Technology and a natural aptitude for hands-on, practical work. A positive attitude and a commitment to seeing tasks through to completion, taking pride in the quality and results of your work, are essential. If you thrive in a dynamic, fast-paced environment with a diverse portfolio of projects, enjoy deep technical collaboration with experienced engineers, and are eager to continuously expand your skills and knowledge, this position offers significant opportunity to make a tangible impact across the University.JOB DESCRIPTION

RESPONSIBILITIES:

• Respond to service requests and incidents submitted by users and/or help desk staff, ensuring timely resolution of network-related issues. Utilizes various network monitoring tools to observe network performance, respond to alerts, and resolve network-related problems. Participates in weekly on-call rotation schedules to provide after-hours support for critical issues.
• Performs hands-on physical installation, deployment, maintenance, and upgrades of network infrastructure components, including but not limited to low-voltage cabling, cameras, wireless access points, network switches, battery backups (UPS), and servers.
• Assists with the configuration and troubleshooting of voice over IP (VoIP) endpoints, including SIP-based phones and Microsoft Teams Calling devices.
• Creates and maintains comprehensive documentation for network systems, configurations, and installations.
• Collaborates with and guides student workers, ensuring their effective assistance and proper execution of tasks during projects and daily operations.
• Proactively pursues opportunities to learn new systems and technologies, shares knowledge, and collaborates with team members to continually enhance departmental expertise and effectiveness.
• Performs all other duties as assigned to support department and University objectives.

MINIMUM QUALIFICATIONS:

• High School diploma or GED equivalent
• At least six (6) months of relevant work experience as a network technician or similar role or complex home-lab experience.

PREFERRED QUALIFICATIONS:

• Bachelor of Science in Computer Science, Information Technology, or a related field.
• Two (2) or more years of experience in a similar role.
• Cisco Certified Network Associate (CCNA) certification
• CompTIA Network+ certification

PHYSICAL DEMAND AND WORKING CONDITIONS:

Physical requirements include regular lifting and carrying of 5 to 70 pounds, frequent use of ladders and lifts, and occasional digging. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. This role also requires visual acuity, speech, and hearing; hand and eye coordination, and manual dexterity necessary to operate a computer keyboard and basic office equipment. The position will involve working outdoors on some days.

REQUIRED LICENSES, CERTIFICATIONS, AND/OR OTHER SPECIFIC REQUIREMENTS OF LAW:

• Must possess a valid driver's license.
• This position requires a criminal background check, which will include a Level II screening as required by Florida Statute *435.04.
• This position is subject to federal and state privacy regulations.

NORMAL WORK SCHEDULE: This position is salary exempt. The normal work schedule is Monday - Friday, 8:00 a.m.-5:00 p.m.; however, occasional after-hours (evenings, weekends, and holidays) may be required. Local travel between university locations and local vendors may be required. Occasionally, travel to professional events and conferences may be required. This position is eligible for flexible work schedule.

TARGET HIRING SALARY & BENEFITS: $57,800-$62,900. Benefits include medical, personal, and parental leave, paid holidays, State of Florida health insurance, and retirement plans.

Note: Employment-based visa sponsorship will NOT be considered for this position.

APPLICATION DEADLINE DATE: The position may be open for 14 days; however, review of applications will commence immediately.

APPLICATION PROCESS: In addition to completing the online application, all applicants are required to upload the following documents as a PDF attachment to the application:

• Cover Letter answering the following items in one page or less:
• Why are you interested in the position?
• Explain how your skills, experience, and personal qualities make you a strong candidate for this role. You may include additional relevant experience not immediately apparent from your resume.
• A description of a project you took on and completed, explaining challenges and how you overcame them, and the outcome. This can be technical or non-technical and may be something completed in a position or at home.
• What motivates you professionally and personally to excel in a technical and collaborative environment?
• Resume
• List of at least three (3) professional references (names and contact information)

Note: If any of these three items are not included, your application will not be shared with the hiring manager, and you will not be considered for the position.

References will not be contacted unless you are selected as a finalist for the position.

DIVERSITY STATEMENT:

Florida Polytechnic University is an equal opportunity/equal access institution. It is the policy of the Board of Trustees to provide equal opportunity for employment and educational opportunities to all (including applicants for employment, employees, applicants for admission, students, and others affiliated with the University) without regard to race, color, national origin, ethnicity, sex, religion, age, disability, sexual orientation, marital status, veteran status or genetic information.

Employment is contingent upon eligibility to work in the US. An appointment is not final until proof is provided.

FLORIDA POLY BENEFITS INFORMATION

Florida Poly qualified employees have the opportunity to take advantage of a variety of health benefits (through the State of Florida) to help meet their specific needs, as well as the needs of their family. This comprehensive coverage includes flexible spending accounts, medical and life insurance, and worker's compensation.

Health benefits are administered through People First, on behalf of the State of Florida, as pre-tax insurance plans. People First handles all new hire enrollments, coverage changes, premium administration, and dependent eligibility. Their Service Center is staffed Monday through Friday, from 8 a.m.-6 p.m. EST, at

RETIREMENT

Florida Poly offers great options for retirement. From the required selection of a state plan to additional voluntary retirement plans, our employees have many opportunities to save and prepare for their future.Click Here for more information.

OTHER BENEFITS

• Discounts & Perks
• Annual Leave
• To help promote work-life balance, Florida Poly provides a generous leave program, which includes paid time off and paid holidays. Qualified employees may accrue 22 days of annual leave. In addition, the University observes the holidays listed in our University Holidays policy FPU-1.008.
• Sick Leave
• Qualified employees may also accrue 12 days of annual sick leave and participate in our Sick Pool Program.
• Employee Assistant Program (EAP)

EXPLORE LAKELAND FLORIDA

Conveniently located along I-4 between Tampa and Orlando, Lakeland is home to Florida Polytechnic University and many other businesses and attractions. Click here to explore Lakeland, Florida.

SPECIAL INSTRUCTIONS REGARDING ATTACHMENTS:

Required attachments are listed on each posting. Please be sure to attach all required documents in the Resume/CV field before continuing through the application. Once your application has been submitted, no changes may be made and additional attachments will not be considered.

An unofficial copy of the degree/transcript is acceptable during the application process. For positions requiring a degree, the official transcripts are required upon hire.

Foreign Transcript: Transcripts issued outside of the United States require a equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the application deadline.

All document(s) must be received on or before the closing date of the job announcements.

This position requires a background check, which may include a level II screening as required by the Florida Statute*435.04.