LensCrafters - ABOC Optician (Denver) - EssilorLuxottica

Description

Requisition ID: 842339


Store #:
LensCrafters


Position:
Part-Time

LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care.

And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses.

Pay Range:
$ $21.93 / hour


GENERAL FUNCTION

The Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community.

Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers' expectations.

MAJOR DUTIES & RESPONSIBILITIES

Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect. Shows urgency in providing service to customers & satisfying their needs
Custom fits glasses & precisely places prescription in lenses
Acts as a leader in optical acumen that provides a voice for associates
Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements
Attracts new customers
Explores the needs & priorities of customers by asking open ended questions
Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs, consults with Optician as needed
Assists co-workers with difficult or complex areas of product needs & prescriptions
Utilizes store tools & adheres to Brand Store Commitments
Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume.

Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools.

Reinforces customers' final selection

Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded.

Acts quickly for resolution. Partners with management as necessary
Possesses the ability to multi-task, prioritizes & manages time with competing priorities
Commits to delivery date & time, seeks feedback & asks for referrals
Strives to achieve exceptional results on Brand KPIs & competencies
Presents, celebrates & educates at pick up
Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control
Informs management of safety opportunities; demonstrates safe work practices
Possesses a "can do" spirit & strong drive for results; self-motivated with a desire for continual learning & improvement
Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management
Sells on your feet 80%-100% of the time
Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.)
Maintains proper dress code, including name tag & associate tablet


BASIC QUALIFICATIONS
High School graduate or equivalent
ABO Certification
Optical dispensing experience

Strong customer service skills:
communicator, listener & team builder
Knowledge of current store merchandise
Strong basic math skills
Awareness of current fashion trends
Selling skills - ability to use & carry an iPAD/tablet
Familiarity with POS, computers & calculators
Embrace new technology & change

Pay Range:
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements.

In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package.

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.

To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at be sure to provide your name and contact information so that we may follow up in a timely manner) or email

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.

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Nearest Major Market:
Denver


Job Segment:
Ophthalmic, Healthcare