Digital Sales Coordinator - Fort Wayne, IN

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next le ...

Job description

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are:

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company's 401(k)

Who we are looking for:

The Digital Sales Coordinator serves as the pivotal "swivel chair" between multiple departments—connecting sales, IT, operations, and dealer clients—to ensure seamless digital sales processes. This role is critical to maximizing auction sales performance, supporting dealer and sales teams, and directly impacting commissions and revenue across the company. In addition to operational coordination, this position ensures accurate documentation and financial reconciliation, provides key training, and serves as the escalation point for problem resolution.

What you will do:

• Accurately create, update, and maintain vehicle listings across digital platforms, ensuring data quality and presentation that drives buyer engagement and bidding activity.
• Serve as the primary liaison connecting sales, IT, operations, and dealer clients to facilitate smooth communication, resolve issues, and streamline digital sales workflows.
• Serve as the go-to escalation contact when issues arise across departments, ensuring timely and effective resolution.
• Communicate with commercial account reps. Sell the vehicles in our system. Ensure titles are sent out in a timely manner.
• Provide expert assistance, training, and troubleshooting support for dealers and external reps using digital sales tools and platforms, directly influencing their sales success and commissions.
• Lead training sessions on specialized systems such as GSA (General Services Administration) sales and protocols.
• Coordinate scheduling and technical execution of virtual sales events to ensure high bidder engagement and smooth operations.
• Handle and process all paperwork related to digital sales, ensuring accuracy and compliance.
• Monitor and verify that all funds and payments are properly accounted for and reconciled, coordinating with the accounting team as needed.
• Ensure all digital content and processes adhere to company policies, legal standards, and industry regulations.
• Train new employees and dealer clients on digital sales platforms and processes, including GSA protocols.
• Recommend and implement workflow improvements to enhance efficiency and sales outcomes.
• Perform additional duties as assigned.

What you will need:

• Ability to read, write, speak and understand English.
• High school diploma or equivalent required; Associate or Bachelor's degree preferred.
• 2+ years' experience in automotive sales, e-commerce, or related fields.
• Strong computer skills, including proficiency with Microsoft Office and digital sales platforms.
• Exceptional organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Detail-oriented, self-motivated, and able to work both independently and collaboratively.
• Customer service focused with a problem-solving mindset.

Our Values

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

For information on our collection and use of your personal information, please see our Privacy Notice.

No immigration or work visa sponsorship provided for this position.

Compensation: The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.