Customer Service Associate - Montrose
1 week ago

Job summary
Provide world class customer service by managing the rental and occasionally return process in compliance with Hertz's policies and procedures Welcome each customer with a smile Proudly represent Hertz with your professional appearance language and behavior Focus on providing a clean and safe vehicle to every customer every time Take ownership of each customer's service experience by immediately owning and resolving issues Be proud of our brand and the role you play in our success Play an active role in our environment of teamwork and collaboration know how your role contributes do your part Thoroughly enjoy Going for the WOW Desire to Surprise Delight Build brand loyalty Utilize company approved sales service techniques when determining customer wants needs Offer optional products to meet customer wants needs Prepare all rental return documents accurately completely Qualify each customer using our company rental requirement guidelines Provide customers assistance with directions maps local area information appropriate service information etc Review rental parameters with all customers to ensure a complete understanding of our rates service charges Ensure that the return date time on the rental agreement is accurate Review all charges at the time of vehicle return Prepare the Rental Agreement Folder with all required information Answer phones assist customers friendly helpful prompt manner Assist coordinate customers within queue minimize wait time promote efficient service method as required
Job description
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