Technical Support Phone Agent - Charlotte

Only for registered members Charlotte, United States

1 month ago

Default job background
$23.65 - $35.50 (USD)

Job summary

The Service Desk supports the organization 24x7x365. This job description indicates the general nature and level of work expected of the incumbent.

Responsibilities

  • Provides initial technical support to customers while delivering excellent customer experience during interactions regarding computers, servers, applications and hardware issues.
  • Assesses the nature of the issue, responds to Incidents and requests for service, and resolves or escalates using documented procedures and checklists and by simulating or recreating the incident.

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