Design Services Operations Associate - Glen Mills - Terrain

    Terrain
    Terrain Glen Mills

    1 day ago

    Description
    Location
    This position is located at 914 Baltimore Pike, Glen Mills, Pennsylvania, 19342 United States
    Role Summary
    In collaboration with the Design Manager, the Design Services Operations Associate oversees the administrative and operational aspects of the Design Services business. This includes handling client communication, managing billing and payments, and maintaining records. They may also assist with staffing, scheduling, marketing and other tasks to support the business. They uphold terrain's four promises: to welcome, to inspire, to inform and to appreciate our customer.
    Role Responsibilities
    Customer Experience
    • Exceed customer expectations by building genuine, long lasting relationships through personalized attention; make lasting impressions by upholding terrain standards on and off site with passion for brand and services
    • Understands terrain concepts and partners with clients to understand their needs; works with design teams to create cohesive environments through compelling container installations and wedding design projects
    • Exhibits an understanding of and interest in home and garden trends in art, style, color, design, and architecture; translates trends and customer needs into brand appropriate designs
    Teamwork + Communication
    • Takes initiative and works productively solo or within a team to achieve design goals; actively participates in daily meetings and shares relevant information regarding in-home and wedding design projects
    • Builds and maintains productive partnerships with members of the store team contributing to a culture of strong communication and teamwork; is open and responsive to feedback
    • Communicates daily with the Design Manager on client consultations, design details, and project updates; manages client design file and ensures prompt customer communication with project inquiries
    Business Operations
    • Generates new and repeat business through proactive customer outreach for additional seasonal builds or customer milestones
    • Collaborates with key partners to submit invoices in a timely manner, keep records, and facilitates in payment processing
    • Adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
    Role Qualifications
    • Experience in horticulture and floral design
    • Experience working with Google Workspace
    • Ability to work flexible hours to meet the needs of the retail design business and off-site design projects
    The Perks
    URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more For additional information visit
    Pay Range

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