- Handling a broad range of customer inquiries via multiple channels in a timely, professional manner
- Providing product, pricing, and service information to customers
- Entering and maintaining accurate customer orders using various software applications
- Resolving a broad spectrum of customer complaints and issues with empathy and understanding
- Collaborating cross-functionally to provide accurate and timely information to customers
- Have excellent communication skills, both written and verbal
- Be able to work well with others in a busy and dynamic team environment
- Be able to prioritize and multitask effectively while being detail-oriented and organized
- Demonstrate empathy and patience when dealing with customers
- Be proficient in using computers and technology
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Customer Care Representative - Apex, United States - Novanta
Description
Build a career powered by innovations that matter At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing-improving productivity, enhancing people's lives and redefining what's possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications-from minimally invasive surgery to robotics to 3D metal printing.Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.
As a Customer Care Representative, your main responsibility is to provide exceptional customer service. This includes being a primary point of contact for products, services, and delivery dates. You will also ensure customer satisfaction at all times.
Responsibilities
Please call if you need a disability accommodation for any part of the employment process.