Server - New Haven, United States - Hotel Marcel

Hotel Marcel New Haven, United States

3 weeks ago

Description

Are you looking to grow your career while opening and working at the first net-zero energy hotel in the United States? What about working for an employer that respects your knowledge and entrepreneurial spirit yet provides a framework of guidance and support?

Hotel Marcel, Tapestry Collection by Hilton

Hotel Marcel is a historic rehabilitation and adaptive reuse of the mid-century modern Armstrong Rubber Company Building aka Pirelli Building, originally designed by Marcel Breuer in 1967. The building is sustainable with LEED Platinum certification, solar power from the rooftop, parking canopy arrays to provide 100% of electricity for lighting, heating and cooling, electric car charging stations and much more. The hotel is the first Passive House certified hotel and the first net-zero energy hotel in the United States.

It has165 rooms, a full-service restaurant, gallery, and 7,000 square feet of meeting space. True to the Tapestry brand style expect a unique boutique feel that combines local experiences, modern designs, and intimate service.

The restaurant server is to interact with all guest and ensure they have a great experience when dining at the Inn. The server is to ensure that each guest has a positive dining experience from start to finish and that all expectations are exceeded and quickly resolve any issues that may arise.

Qualifications:

One year of prior food and beverage experience preferred
Prior guest relations training
Knowledge of proper food handling
Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding
Strong written/verbal communications skills
Positive upbeat attitude/personality
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision
Punctuality and reliable attendance are required
Proper food safety training and certification as described by law
Experience working with computers (MS Office/Google) POS (Micros, Aloha, etc.) and reservation software (Open Table)

Physical Demands:

Ensure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping are performed safely
Ability to push and pull vacuum cleaners as well as wheeled carts weighing up to 25 pounds

Primary Principal Responsibilities:

Greet all customers warmly and with appropriate greetings
Adhere to grooming and appearance standards
Prepare dining tables for service, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparations and side-work tasks
Take guest food and beverage orders accurately
Knowledge of current menu choices, specialties and menu deviations
Handle table assignments, seating customers, food and drink suggestions, and communicating customer needs to the cooks
Ensuring a memorable dining experience
Properly open and pour wine tableside
Accurately record revenue and accept cash, credit card, room charges and direct billing payments
Maintain confidentiality of proprietary information and protect company assets
Perform basic cleaning tasks as needed or directed by supervisor
Filling as need for absent team members
Assist with special events if needed
Assist customers with disabilities
Thank guest with genuine appreciation
Answer telephone using appropriate etiquette
Develop and maintain positive working relationship with co-workers and others
Comply with quality assurance expectations and standards

Secondary Responsibilities:

Bus tables and assist with processing dirty dishes if necessary
Assist kitchen with prep work or plating if necessary
Clean all front of the house areas including windows, light fixtures and entrance as assigned
Fill water bottles, cut fruit, roll silverware, and complete other service-related tasks as assigned

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