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Director of Print and Mail Operations - Atlanta, United States - Maetz Consulting, LLC
Description
In this role, you'll oversee the daily Print-Mail operations in the Atlanta production facility, ensuring quality service and the professional development of all associates.
All work adheres to and is managed in accordance with established quality and productivity guidelines and standards. We are a secure print/mail facility with HITRUST, PCI-DSS, and SOC 1 & 2 audit certifications and compliance.Duties specific to the Information Systems Department:
Over sees 75 production team members, managers, supervisors for 3 shifts
Oversees productivity of Canon Inkjet, Xerox Inkjet, Canon MICR, Fluence, BlueCrest/Pitney Bowes, and Bell and Howell equipment
Oversees on-site vendor service staff, reviews KPIs, maintenance agreements, and scheduled maintenance
Keep updated on technology in postal barcode functionality and mail tracking and reporting to ensure ongoing operational efficiency
Manages mail workflow to meet deadlines of 2 daily USPS postal pickups
Oversees our USPS Seamless Acceptance and Platinum Certifications
Oversees TQM program to include, monthly quality metrics, policy, and procedure updates
Coordinates and monitors daily production workflow to ensure all functions are performed on an efficient, timely basis and meet quality, productivity, SLA, and audit standards; reviews and prepares quality and productivity reports for management
Plans, allocates, and monitors work and makes decisions regarding employment, performance reviews, training and development, salary recommendations, and related employee actions
Reviews department KPI's and metrics and reports to CEO with updates
Interfaces with internal and external client(s) to respond to questions regarding shareholder account issues, post office boxes, research, and scanning
Communicates with enterprise Print-Mail/Distribution departments to address shareholder and client inquiries
Reviews operating procedures and policies, identifies issues and makes improvement recommendations to senior management
Oversees the training and development of department personnel
Regularly monitors associates, progress and provides sorting, productivity, and quality feedback to direct reports
Manages and participates in a variety of special projects, new product testing, equipment purchases, and implementation
Partners with USPS and attends the local Postal Customer Council
Coordinates with operations in both West and Northeast for overflow, BC/DR, and other needs
Physical Demands:
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
The employee is frequently required to walk. The employee is occasionally required to stoop, kneel, or crouch.The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision and color vision.Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Maintain confidentiality of privileged information
Requirements
Knowledge/Skills/Abilities:Work appropriately and enthusiastically with others and respond appropriately in interpersonal situations
Knowledge and ability to execute excellent management, employee engagement, and leadership principles and practices
Demonstrated critical thinking skills, ability to reason and use good judgment
Demonstrated excellent project management skills
Ability to communicate effectively in writing and orally, technically and non-technically, with individuals throughout the Organization and at all skill levels
Proficient in the use of MS Office Suite (Word, Excel, Access, Power Point), internet-based and industry specific applications
Ability to manage multiple projects with attention to detail and follow-through, and to deliver high quality accurate results/products
A self-starter and innovator, with the ability to exercise independent judgment
Bachelor's degree from a four-year college or university and minimum of three years related experience or training; or equivalent combination of education and experience
Language Skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of employees, clients, managers, and the general public.
Mathematical Skills:
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of algebra and geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.