Server - Marathon, United States - Hawks Cay Resort

Description

About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description:
Hawks Cay Resort, an iconic destination resort in the Florida Keys, reopened in August 2018 following a $50 million renovation. A recipient of the prestigious AAA Four Diamond Award and a member of the Preferred Hotel Group Lifestyle Collection, this 60-acre, tropical destination boasts 177 guestrooms and 250 two
and three-bedroom villas, a full-service marina, six restaurants, saltwater lagoon, five swimming pools, kid and teen clubs and spa.

Overview:

• Hospitably greet, prepare and serve food and drinks to our guests. Uses guest name and engages with guest during their meal to ensure a great dining experience.
• Prepares tables, seating areas and side stations for service. Prepares condiments needed for service and assist server assistant in setting up the expo line and break down station for service.
• Puts away any paper, plastic and beverage requisitions that came in that day
• Presents guests with menus and reviews the menu. Informs guests of specials and suggests appetizers and specialty items, "up-selling" whenever possible. Takes order, reviews and enters into micros.
• Follows resort steps of service as outlined in the outlets training manual. This includes items such as bread service, beverage service and table maintenance.
• Services other assigned tables, continuously observes dining room for any guest needs and makes sure that all guests are taken care of and have an outstanding dining experience. Flexible in responding to guest needs; takes ownership of guest problems and resolves them. Notifies management of any opportunity guests
• Run food. Ensure plates in the window match ticket orders before they go to the table (checking especially for consistency and modifications). Modifications may indicate health or allergy conditions. Please be aware at all times: Allergic reactions can have potentially life threatening effects.
• Familiar with food allergens and handles any guest with food allergies with a high sense of urgency. Communicates this to Chef and immediate supervisor.
• Works together with server assistant to bus tables after each course and resets tables at the end of the meal for the next guest.
• Presents check to guests and responsible for collecting payment. Follows resorts check closing and cash handling procedures.
• Performs opening and closing (side work) duties as assigned by supervisor and weekly cleaning duties.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Be familiar with job hazards for your position and puts safety first.
• Provide other services and duties as requested by your immediate supervisor or your department head.
• QUALIFICATIONS:
• Must be passionate about the hospitality business and posses a pleasant personality
• Must meet appearance standards as outlined in our Crew Guide
• Must be able to read, write and clearly communicate in English.
• Prior food service experience is advantageous and applicants will be evaluated for hire based on their knowledge of food and beverage service in conjunction with the quality and high level of service to be provided.
• Ability to establish and maintain effective working relationships with other Crew
• Must obtain Safe Serve certification within 30 days of hire and go through Alcohol Compliance training quarterly.
• Must be willing to work outdoors as needed in and out of the sun and should be prepared to deal with the Florida heat.
• Ability to use point of sale computer.

Ability to multi-task, take direction and adapt to changing needs and at times stressful work environment.