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    • Child Services Division Manager - Evansville, IN - State of Indiana

    State of Indiana
    State of Indiana Evansville, IN

    1 week ago

    Default job background
    Description

    Child Services Division Manager

    About the Job

    This role oversees high-level operations within the Child Services Division, ensuring the effective implementation of strategic plans and division goals. The Division Manager guides regional supervisory staff to adapt to operational needs in assessment, permanency, and other areas.

    Duties and Responsibilities

    • Promote, maintain, and model working relationships with staff, clients, and partners that are inclusive, respectful, and adhere to the vision, mission, and core values of the Department.
    • Prioritize work of subordinate supervisors and staff within the department and ensures that deadlines are met.
    • Supervise and assign work to subordinate supervisors. Sets standards for work based on federal, state, and judicial system regulations and guidelines.
    • Reassign work to maintain equitable work distribution and to cover vacant caseloads.
    • Ensure effective monitoring and accountability of staff to meet the best interest of children specifically for direct reports.
    • Ensure effective monitoring and accountability of staff to promote and model responsible case planning in connecting families with appropriate resources.
    • Establish and/or communicate and interpret policy and objectives to staff.
    • Effectively trains Family Case Managers and other staff on new programs and developments.
    • Identify management and organizational problems and provides training opportunities for resolution.
    • Review and measure staff and unit performance.
    • Identify employee training needs and prepares employee training plans.
    • Conduct performance appraisals and maintains a fact file for all assigned employees.
    • Interview applicants for vacant positions and makes promotional and hiring recommendations to the Local Office Director.
    • Review and/or authorize leave requests for Family Case Managers and other staff under their supervision.
    • Identify behaviors and/or performance contrary to the vision, mission, and core values of the Department. Recommends, assists, and documents the need for corrective disciplinary action.
    • Assist the Director or Division Manager in establishing long-term goals and objectives for the county office or division. Sets and implements goals and objectives within the department both long and short term.
    • Ensure that Family Case Managers and other staff are following policies, regulations, and operating procedures. Assures that contacts between staff and clients receiving services, as well as, between staff and all other involved social service providers and/or the public are conducted in a professional and ethical manner.
    • Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
    • Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures.

    Requirements and Qualifications

    The ideal candidate should minimally have either:

    • Bachelor's degree from an accredited college/university in Child Development, Criminology, Criminal Justice, Education, Healthcare, Home Economics, Psychology, Guidance and Counseling, Social Work, or Sociology or a related field. One (1) year of experience in the provision of social services to children and/or families. One (1) year of experience in a leadership, managerial, or supervisory capacity is preferred or accredited graduate training in Social Work.

    Related certifications and coursework may be considered for education or experience.

    • Advanced knowledge of principles and practices of social work, casework, sociology and group and individual counseling including new methods and theories of treatment.
    • Thorough knowledge of state and/or federal laws, regulations, guidelines, and standards affecting child protection services, foster care, family preservation and adoption.
    • Thorough knowledge of state and federal rules, regulations and policies governing public assistance programs and the ability to apply them in the administration of the program.
    • Thorough knowledge of the operation of the local court system and law enforcement agencies.
    • Specialized knowledge of State Personnel Department and Settlement Agreement rules, regulations and policies and the ability to apply them in the management of staff.
    • Specialized knowledge of the state budget process.
    • Ability to exercise sound judgment while managing crises situations including those involving confrontational, aggressive adults being investigated for child abuse or neglect.
    • Ability to prioritize and manage workflow of subordinate supervisors and staff.
    • Ability to supervise the work of supervisory, professional, and clerical staff.
    • Ability to prepare clear, accurate reports.
    • Ability to use tact and empathy in working with people of diverse backgrounds.
    • Ability to establish and maintain productive working relationships with supervisory staff of other organizations whose cooperation is necessary in delivering services to children and families in protective services.
    • Ability to communicate articulately for court testimony.
    • Ability to use computerized caseload data in planning and coordination of work.
    • Ability to investigate and interview alleged victims and perpetrators of child abuse or neglect in an appropriate and effective manner.
    • Ability to effectively manage a satellite office or major unit within a county office.
    • Required to possess and maintain a valid drivers' license, independent reliable automobile, and appropriate automobile insurance coverage always.
    • The Indiana Department of Child Services is a drug-free workplace. Candidates are subject to pre-employment and random drug/alcohol testing.
    • Able to perform essential functions with or without reasonable accommodation.
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