Telecommunications Coordinator - Culpeper, United States - Virginia Department of Human Resource Management

Description

Telecommunications Coordinator

Job no:
Work type: Full-Time (Salaried)
Location: Culpeper, Virginia
Categories: Administrative Services, Information Technology

Title: Telecommunications Coordinator

State Role Title: Prog Admin Specialist I

Hiring Range: $51,490 - $83,671

Pay Band: 4

Agency: VA Dept of Transportation

Location: Culpeper District Complex

Agency Website:

Recruitment Type: General Public - G

Job Duties

VDOT is driven by safety, service to the community, and commitment to excellence Are you driven by technology? Are you driven by customer service? VDOT's Telecommunications Coordinator position is the job for you

VDOT's Culpeper District is seeking a highly qualified Telecommunications Coordinator for their IT division. As the selected candidate, you will support and assist the District's IT Resource Manager in providing end user support services - problem management, troubleshooting, procurement and escalations to resolve employee problems with wireless devices. Candidate will be responsible for customer service duties to support district employees.

The selected candidate will:

• Support and assist the District's Information Technology Manager in providing end user support services.

• Provide problem management, troubleshooting, and escalations to resolve customer problems with wireless devices and Teleconferencing equipment.

• Provide administrative duties to include procurement, buyer for District IT and Administration Section through eVA to include electronic filing, order receiving, scheduling and inventory.

• Provide administrative support to the District IT Section to include billing and ordering review/submittal and annual audit of all wireless devices.

• Provide end user support, procurement, activation, end user technical support, training and detailed record keeping, to comply with VDOT mobile communications use memorandum.

• Assist with creating training documentation for end user support and assistance for wireless devices.

• Will be responsible for monthly audits and payments of VITA telecommunication bills.

• Work with VITA, Wireless and landline providers, and internal IT staff ensuring problems are resolved in a timely manner.

In addition to a rewarding work experience, VDOT offers core benefits including competitive health and life insurance programs, pre-tax spending accounts, and leave programs. Employees participate in a State Retirement Plan; a tax-deferred Retirement Savings Plan with employer matching provision is also available. Also, the State funds a Short and Long Term Disability Program. Miscellaneous benefits include paid holidays, training and tuition assistance programs, wellness programs, etc.

VDOT employees have Shared Values and abide by a Code of Ethics. Our culture includes teamwork, transparency, nimble learning, creativity, and collaboration of work that values differences. We encourage all those who apply to review our values and ethics. Click here to review If you share these values, we invite you to apply. Your success in our organization depends upon sharing these values and keeping this Code of Ethics.

Minimum Qualifications

• Ability to communicate effectively orally and in writing with diverse audiences.
• Ability to develop and maintain effective working and interpersonal relationships with all divisions and customer.
• Skill in the use of personal computers and Microsoft Desktop products (Windows, SharePoint, Outlook, Exchange, and MS Office Suite.
• Ability to manage multiple tasks simultaneously.
• Skill in training users on equipment and use of systems.
• Ability to prioritize, organize multiple demands in a continuously changing environment and meet established deadlines.
• Ability to gather, analyze data and prepare reports.
• Skill in the use of troubleshooting tools, managing and administering wireless devices.
• Capability to work with minimum supervision and act as lead when the need arises.

Additional Considerations

• Agency knowledge or processes and policies.
• Familiar with procurement, with a strong understanding of the agency procurement process.
• Experience with Microsoft office, wireless devices (including MIFIs and iPads), landlines (Analog and VOIP) and teleconferencing equipment.
• A combination of training, experience, or education in Telecommunications, Information Systems or related field desired.
• Experience working with primary wireless providers to include Verizon, AT&T, T-Mobile

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

The decision to interview an applicant is based on the information provided in the application or optional resume; therefore, those who fully represent their qualifications will be more successful with obtaining an interview. Submitting an incomplete application or resume lacking relevant experience detail may impact interview eligibility. State applications or resumes submitted via email, postal mail, fax, or in person will not be considered.

We are a "Virginia Values Veterans" (V3) official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application.

VDOT is an emergency response agency, and this position may be required to assist during emergency operations, requiring work outside of normal work hours to ensure the safety of the traveling public.

Fingerprint based background check, employment references, work history, and DMV driving record will be verified prior to employment.

Applicants must be eligible to work in the United States. H1B VISA Sponsorship is not available.

Once onboarded, this position may be eligible for telework opportunities; availability, hours, and duration of telework shall be approved as outlined in the Commonwealth telework policy.

VDOT utilizes a market-based pay program, which has been approved by the Department of Human Resource Management (DHRM). Therefore, advertised rates of pay may or may not align with the Commonwealth pay bands.

Contact Information

Name: Sherri Johnson

Phone:

Email:

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Advertised: 22 May 2024 Eastern Daylight Time
Applications close: 02 Jun 2024 Eastern Daylight Time