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    Front of House Evening Shift Leader - Sioux City, United States - Chick-fil-A Sergeant Road

    Chick-fil-A Sergeant Road
    Chick-fil-A Sergeant Road Sioux City, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Join our Team

    We offer

    • Paid time off
    • Free Uniform
    • Paid training
    • Health insurance
    • Dental insurance
    • Vision insurance
    • Referral program
    • Employee meals

    Shift leaders manage expectations to consistently provide remarkable experiences for each guest, all day, every day. This position focuses on the daily operation of the restaurant through effective leadership and management of staff, hospitality, and cleanliness. This position works closely with the rest of our Leadership Team and Operator to ensure operational goals are met and that our team members are equipped and led to be successful at giving our customers the best experience possible.

    Roles and Responsibilities

    • Leading the team to deliver a remarkable guest experience during the shift
    • Executing set ups and ensuring people are in the right positions
    • Monitoring labor and making necessary adjustments
    • Support other leaders
    • Execution of huddles to ensure all team members are on the same page
    • Executing the HEARD model with all guest concerns
    • Proactively checking team members tasks
    • Completing daily SAFE's/eRQA's
    • Leaving the restaurant better than you found it
    • Coaching the behaviors of all team members to include:
    • Sense of urgency
    • Execution of systems (i.e. checklists, timers)
    • Proactive thinking to anticipate the needs of the guests
    • Proactive thinking with the team members responsibilities

    Systems & Processes

    • Ensuring checklists and timers are being completed in a timely manner
    • Ensure team members and leaders consistently follow all processes and procedures
    • Work with leadership team to identify team member training gaps
    • Protect the brand by ensuring that packaging, food preparation, and quality and service are top level

    Requirements : At least 1 year in a role supervising others

    • Leadership traits
      • Character- aligns with Chick-fil-A values
      • Chemistry- relationship builder
      • Competency- results orientated, systems thinker, quick study
      • Coach- the ability to give clear direction to certified trainers and team members to help them improve
    • Excellent communication skills
    • Conflict management skills
    • Flexibility in scheduling is a plus
    • Ability to manage a team in a fast-paced work environment
    • Practice thinking like a director for ways to improve
    • Always be positive and encouraging
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