MAX080801 - Customer Service Representative - Herkimer, New York, , United States
3 days ago
Job description
Position: Customer Service Representative (Outreach)
Duration: 6 months (temp to perm)
Working Schedule: Monday to Friday (8hrs/day - 40hrs/week)
- Possible schedule: 8am to 5pm; 8:30 am to 5:30 pm; 9am to 6pm (candidate must be flexible)
JOB RESPONSIBILITIES:
- Conduct one-on-one and group outreach presentations to recipients and community members.
- Present program education and enrollment options to recipients.
- Present managed care options to recipients and assist them in using their health care and dental plans.
- Maintain positive relationships with county staff, state agencies, community groups and recipients.
- Complete direct data entry into designated internal automated systems in accordance with project policies and procedures.
- Conduct outreach including phone calls, home visits and community presentations in the field in accordance with project policy and procedures (75% of the time).
- Establish and maintain knowledge of community and participates in community events, health fairs, and other activities as needed.
- Assist other Outreach Counselors and other team members with management and completion of daily duties.
Minimum Requirements:
- High School diploma / GED
- Windows 10 Laptop with Video capability and USB headset (must have if the position is temporarily remote / hybrid / remote)
- 2 professional references (must be supervisor / manager with their active numbers or email)
- Open to travel within the county
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