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    Marketing Assistant/ Move-in Coordinator - Richmond, United States - LifeSpire of Virginia

    LifeSpire of Virginia
    LifeSpire of Virginia Richmond, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Join us at Lakewood where we impact lives and build careers We are a regional leader in senior care, and we are located in the west end of Richmond. If you are looking to make a difference, we'd love to talk to you

    GENERAL OVERVIEW:

    The Marketing Assistant/Move-In Coordinator is responsible for supporting the Director of Marketing and Sales Counselors with all essential marketing activities as well as overseeing the new resident move-in process. This role also performs administrative duties for the Marketing department, schedule and arrange appointments, update department reports, continuous up-dating and maintenance of CRM database, assistance with mass-mailings, and maintenance of files.

    QUALIFICATIONS:

    • At least two years' experience or equivalent education in executive assistant/office management
    • Computer literate in office applications (Excel, Microsoft Word, Publisher, Power Point, etc.) which supports the efforts of the Marketing Department.
    • Pleasant personality with outstanding communication skills
    • Ability to communicate well with prospective residents, residents, family members, guests, vendors, and staff.
    • Outstanding organizational skills and the ability to coordinate many different activities simultaneously.
    • Well-groomed and dress accordingly to community policy
    • Always maintain professional attitude, Experience in the concept of a Life Plan community

    BENEFITS:

    • Compensation based on experience
    • Medical, Vision, and Dental Insurance
    • Tuition and Educational Reimbursement
    • Flexible scheduling & generous PTO plan
    • 4.5% dollar for dollar match on our 403B
    • First dollar generous contributions to HSA accounts plus a match
    • Amazing residents, team members, and leaders

    DUTIES AND RESPONSIBILITIES

    • Direct residents to appropriate departments related to questions/concerns
    • Maintains marketing CRM database; generates daily, weekly, and monthly reports as requested
    • Assists with all phone calls and mailings
    • Maintain adequate supply of marketing and admissions materials. Maintain inventory status and monthly sales and marketing reports
    • Coordinate supply of brochures and inquiry forms for after-hours and weekend use by front desk, concierge, and guard house.
    • First point of contact for all online inquiries/discovery and tour scheduling for Sales Counselor if appropriate
    • Maintain and communicate product/services information to prospective internet leads
    • Coordinates selections for renovations and selection specialist for expansion units
    • Responsible for facilitating the completion of move-in paperwork
    • Assemble resident handbook and acceptance packet paperwork
    • Works with resident and family to ensure paperwork is completed and move-in is timely
    • Notifies necessary staff of move-in or move-out
    • Checks apartments for readiness and requests keys, fobs, and pendants
    • Communicates with mover for all resident transfers and new move-ins
    • Assist in processing of Confidential Financial Statements
    • Orders move-in basket & Bon Appetite lunches
    • Code all invoices received in Mfiles and assign to Director
    • Follows 1 UP guidelines, assign inquiries appropriately
    • Record inquiries in 1 UP notebook/ensures new inquiries are entered in Matrix Care Marketing
    • Completes reports as requested.
    • Performs other duties as assigned.

    We strongly believe in our mission of empowering individuals with choices in purposeful living. Together we can make a difference for residents and their families. We look forward to welcoming YOU to our winning team

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