- Responsible for a team of employees within the department
- Hires, trains, evaluates performance of team
- Communicates policy and strategy to department employees
- Schedules employee tasks, following budgets
- Continual improvement and problem solving
- Upholds all policies and procedures, company culture and values
- Managing to budget set by senior management
- Ensures projects are on schedule for a successful implementation by meeting regularly with each team member to review assigned projects; and gains an overview of each project to ensure the project is on the appropriate timeline, customer is prepared for the conversion, and the data is accurately converted.
- May schedule and assign projects by adding all projects to our implementations calendar and create individual detailed timelines for each project based on a template; adjusting the template as projects or process need to change; and working with internal teams as needed to determine availability for a customer that is looking at converting to new CSI products.
- Performs administrative tasks by handling conversations with management and other internal teams on various topics and handling external conversations with third parties and banks on various topics.
- Customers are well prepared for a successful conversion.
- Projects are scheduled and assigned well in advance for the timeline needed for a successful project.
- Everyone stays informed and there is open communication.
- Consultative behavior
- Organizational and time management skills
- Fluent with Microsoft Office products (Teams, Excel, Word)
- Good communication through all methods for any type of audience
- Assertiveness, decisiveness, ability to prioritize
- Can work both independently and as part of a team
- Must be willing to travel 20-40% of the year
- Mathematical skills
- Communication skills
- Reasoning skills
- Computer skills
- Leadership skills
- Managerial skills
- Administrative skills
- Analytical skills
- Networking skills
manager - implementations - Amarillo, United States - CSI
Description
JOB SUMMARY
A manager follows direction of senior management and ensures that team function/department is staffed properly, employees have the training and tools they need, OKRs are met, and the department is managed to perform within approved budgets. The manager is a tactical leader for day-to-day interaction and decision-making for the team and/or function. Provides estimates supporting needs, schedules, and assigns work to meet service targets.
The Manager - Implementations position is responsible for overseeing the teams responsible for all conversion, training, and/or support activities for the CSI line of products.
KEY RESPONSIBILITIES
Supervisory & Management Responsibilities
Budget Responsibilities
Additional Functional Responsibilities
PRIMARY RESULTS ACCOUNTABLE FOR ACHIEVING
JOB REQUIREMENTS
Education & Certifications:
Experience or equivalent to a 4-year college degree
Experience:
Minimum six to eight years.
Two to five years relevant banking experience, required.
Prior team management experience, preferred.
Operational banking experience (deposits, loans, accounting), preferred.
NuPoint experience, preferred.
Background in business administration or project management, preferred.
Required Skills:
RELATIONSHIP BUILDING
Requires regular contact both inside and outside the company to carry out company policy and programs; and requires abilities of persuasion and negotiation.
DECISION MAKING
Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience.
SUPERVISION RECEIVED
General Direction. Exercises considerable latitude in determining objectives and approach to assignments. Completed work is reviewed from a long-term perspective for desired results.
WORK ENVIRONMENT
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel: 20-40%.
Physical Demands:
Regularly required to sit, talk, hear, and use hands to finger, handle or feel. This position requires the ability to occasionally lift or move up to 10 pounds. This position requires close vision (clear vision at 20 inches or less) and the basic need to look at a computer screen 8 hours a day.
Not For Albany County, NY, California, Colorado,
Connecticut, Hawaii, Maryland, Nevada, New York City, Washington applicants.
CSI is a leading fintech, regtech and cybersecurity
solutions partner operating at the intersection of innovation and service. As a
trusted technology company, CSI excels at driving businesses forward with a
unique blend of cutting-edge solutions, decades of experience and a commitment
to authentic partnerships defined by our customer-first culture.
CSI is dedicated to providing challenging and
rewarding careers for our employees across the country and offers a competitive
compensation package, including health, dental and vision insurance, paid
vacation, 401k, and much more
For more information about CSI, visit
CSI is proud to be an Equal Opportunity Employer and
all qualified applicants will receive consideration for employment without
regard to race, color, religion, gender, gender identity, sexual orientation,
national origin, age, disability, veteran status, genetics, or any other
legally protected basis.
If you live less than one (1) hour drive from a CSI
office, you will be required to be hybrid in-office.