Services Account Management Consultant - Houston, TX, United States - Dell

Description

Services Account Management Consultant

Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It's a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. We also provide excellent communication to the customer around every activity – from the tactical to the strategic.

Join us to do the best work of your career and make a profound social impact as a Services Account Management on our Account Services Management Team in Houston, Texas.

What you'll achieve As a Services Account Manager, you are a key member of the Dell Customer Success Team who supports our largest and most strategically important customers.

Assigned to a specific area, region, or division, you will build relationships within accounts to become a support services trusted advisor.

You will be focused on the total customer experience and satisfaction, collaborating with various Dell resources to ensure incident resolution, drive proactive activities promoting system health and customer satisfaction.

Operate within the most complex services delivery processes spanning multiple service areas
Communicate relevant service updates and recommendations to both internal and external customers to ensure a high level of compliance and performance
Build and foster a broad network across the customer and business
Provide monthly and quarterly reports to proactively inform customer of overall account status, including ongoing service activities, recommendations for further risk mitigation, updates on incident solution and progress of upgrades and enhancements

12+ years of related experience in a similar Service Management/Delivery position.
~ Strong English communication skills (written, verbal and listening).
~ Builds key relationships and effectively network with the ability to influence and work cross functionally and in a matrix environment

Experience with systems management tools like Dell Command Update, Open Manage Enterprise, and SCCM

If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play.

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Dell's Flexible & Hybrid Work Culture

We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way.