IT Technical Lead - New Albany

Only for registered members New Albany, United States

1 month ago

Default job background
$63,500 - $70,000 (USD)

Job summary

We are seeking an experienced Operations Support Lead to manage day-to-day workflows and oversee Level 1 (L1) and Level 2 (L2) support teams.

This role is responsible for ensuring effective incident, problem, change, and request management while maintaining high service quality and SLA performance.

  • Manage day to day workflow and assignment of the L1 and L2 levels
  • Provide operational support for incident change problem and request management

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