IT Technical Lead - New Albany
1 month ago

Job summary
We are seeking an experienced Operations Support Lead to manage day-to-day workflows and oversee Level 1 (L1) and Level 2 (L2) support teams.This role is responsible for ensuring effective incident, problem, change, and request management while maintaining high service quality and SLA performance.
- Manage day to day workflow and assignment of the L1 and L2 levels
- Provide operational support for incident change problem and request management
Job description
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