Epic Analyst II - Boston
2 weeks ago
Job summary
This role requires experience in supporting Epic applications and working with end users to resolve moderately complex issues. The ideal candidate will have a deep understanding of operational workflows and the relationships between Epic applications and integrated systems.Responsibilities
- Serves as a team resource with developing expertise in assigned operations, the supported Epic applications, and their relationships with other Epic products.
- Begins to specialize in a specific area of a broader process.
- Applies understanding of operations, Epic systems, and historical configurations to resolve moderately complex problems with potential downstream impacts.
- Engages end users to understand business needs related to workflows, data, and system functionality.
- Calls clarifies request scope within stakeholders conducts operational technical analysis inform solution design participates ticket analysis troubleshoot issues identify opportunities enhancements system modifications project work independently performs moderately configuration accordance departmental standards modifies rules templates properties applies straightforward custom logic as needed coordinates implementation solutions impacting supported application vendors users technical teams research evaluates epic vendor functionality assigned applications participates epic upgrades reviewing release notes outlining build testing updating test scripts supporting testing assisting go-live readiness performs routine system maintenance including interface monitoring standard industry updates communicates effectively super users operational leaders managers regarding supported applications workflows explains moderately complex issues contributes solution recommendations obtains incorporates feedback super users managers improve performance user experience may provide targeted training knowledge sharing end-user groups guides less experienced team members build testing basic troubleshooting activities participates professional development internal forums knowledge-sharing initiatives attend present external epic-related forums min qualifications education bachelor degree required experience 3 years directly supporting epic applications including configuration builds template management experience operational analysis application support advising end-users preferred 5 years epic application support experience including moderatleycomplexbuilds direct work experiencemoreoperaional domain suported eg reven cyc ambulatoryinpatient schduel bill Related certifications lean six sigma yellow belt relevant non-epic specialty certificatinas applicble posted pay range boston children reasonably good-faith expectation this pay at time posting any base pay offer provided depends on skills experieince educatiion certification variousother job-relted factors base pay part comprehensive benefits package flexible schedule affordable health vision dental insurance childcare student loan subsidie generous levelestim off 403 b retiemen savings plan pension tuition certain licensure certificatin reimbursement cell phone plan discountsdiscountrated rates t-passeseperience benefit passion teamwork.
Job description
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