Customer Advisor - Redmond, United States - Microsoft Corporation

Description

We are seeking a dedicated Customer Advisor to join our team at the Microsoft Company Store in Redmond.

If you have a passion for technology, a customer-centric mindset, and well honed customer service skills, we would love to hear from you.

Our team is committed to delivering a world-class customer experience and driving results.

At the Microsoft Company Store, customers can explore the best of Microsoft and consult with our experts to find the best solutions for their needs.

Our team of skilled associates is dedicated to providing exceptional customer service every day.

If you are passionate about technology, enjoy problem-solving, and thrive in a dynamic environment, we encourage you to apply. Join us in our mission to change the way people work and help us deliver an unparalleled customer experience.

Microsoft's mission is to empower every person and every organization on the planet to achieve more.

As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

Customer
Obsession

• Tenaciously pursues positive outcomes when helping customers by leveraging resources and a moderate technical acumen to provide solutions and solve customer issues (e.g., troubleshooting software problems, upgrading devices to latest release, navigating the migration process to cloud solutions, ensuring a seamless transition).
• Demonstrates excellence in interaction with customers regardless of reason for visit. Seeks positive outcomes when helping customers by leveraging resources and advanced technical acumen to identify issues, provide solutions, and solve complex customer issues (e.g., troubleshooting software or hardware problems, upgrading devices to latest release, ensuring a seamless transition when purchasing a new device.)
• Engages a broad range of customers to understand how technology solutions can help them achieve their goals or solve a need. Explains the Microsoft Experience Center (MEC) / Employee Company Store (ECS) value proposition to customers. Drives cross-sell and solution sales goals in the MEC/ECS.Conducts
• Customer tours of the MEC/ECS and/or Microsoft Visitor's Center in a professional, passionate manner, to encourage and drive brand awareness. Assists in facilitating public and private events held on location, in coordination with Microsoft partners.
• Works across all Microsoft products and services (e.g., cloud, consumer, Gaming, Very Small Businesses) to consult with customers to understand technical issues, unique customer needs, how devices are used and the environment to propose complete solutions and/or solve issues to rebuild relationships with customers.

Learning

• Completes all required training and obtains relevant product and role certifications aligned to the role and industry. Proactively asks for help and is open to feedback and coaching from managers and teammates. Seeks essential knowledge (e.g., additional products, MEC/ECS areas) of sales techniques and Microsoft products.
• Shares customer insights, stories, learnings and provides customer and available-solutions feedback in team standups and online communication channels.

Influencing for Impact

• Builds and maintains moderate knowledge of products and services by learning through others along with self education and role play while articulating Microsoft's value proposition to customers. Encourages peers to maintain their current knowledge of Microsoft products and services.
• Uses fundamental product knowledge and value proposition to humanize and customize the delivery of Microsoft solutions. Positions products favorably in light of Microsoft's brand and current key differentiators within the market in relation to competitors to further drive sales. Shares features and benefits through live demonstrations and storytelling of Microsoft devices and services.
• Engages with peers and leaders to drive and execute innovative ways to make a larger impact in our customers lives and deliver business impact. Executes strategies from management.
• Identifies different needs of customers (e.g., business, education, cloud) leveraging moderate knowledge and connects them with the appropriate team member or solution to achieve their goals.

Collaboration

• Actively seeks to be an "each one, teach one" mentor. Trains the trainers, embraces talent development and inclusion. A resource and a mentor for peers. Takes every opportunity to coach, train-up and engage with peers.
• Diversity and Inclusion champion. Actively seeks to encourage and recognize team members whose voices are not heard. Encourages peers to be involved in our diverse culture and seeks to drive a diverse and inclusive environment.
• A Microsoft leader. Assists store leadership by passionately ensuring that the store team is always illustrating the Microsoft culture, providing a world-class experience to guests and peers alike.
• Identifies opportunities to train, sell, and support customers by leveraging the team's skills. Inputs new leads by documenting interactions with customers. Engages customers, identifies their needs, and uses that information to create leads across all customer segments (e.g., consumer, smalltomedium-sized businesses, Web stores, training) and our Microsoft store services to drive more comprehensive customer solutions.

Inventory Management

• Maintains the organization, flow, and appearance of the back-of-house floor. Adjusts aisles and layout as necessary to manage influx in products, house new product lines, or adjust to seasonal demands. Maintains sales-floor merchandising standards of in-stock products. Stocks and replenishes products on the floor. Checks price changes and re-stickers items as needed to ensure accuracy. Runs products from back of house out to customers or sales associates. Follows direction from store leadership and visuals team regarding new displays. Works with other team members to set new displays prior to launch. Ensures appropriate inventory is available for promotions.
• Ensures proper inventory and goods integrity, follows Microsoft's security policies and procedures. A resource for peers on inventory processes and procedures.

Compliance

• Adheres to all compliance requirements, including but not limited to operational policies and procedures, device handling, and personal data policies.

Other

• Embody our commitment to diversity and inclusion, driving our mission to empower every person and organization on the planet to achieve more
• Physical requirements include lifting items up to 60lb, standing, bending and walking for extended periods of time, use of heavy equipment such as a pallet jack, freight elevator
• Adhering to company and local safety regulations in place for the MEC/ECS, to ensure safety of self and others
• May be required to support online customers through digitial/virtual means
• May perform other duties as assigned
• Embody our Culture ) and Values )

Qualifications

Required Qualifications

• High School Diploma
• OR equivalent experience
• Experience in sales, customer service, or retail related roles

Preferred Qualifications

• High School Diploma

AND 2+ years relevant sales or customer service experience

• OR equivalent experience

Customer Advisor ATR-B - The typical base pay range for this role across the U.S. is USD $ $28.03 per hour.

There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $ $30.48 per hour.

Learn more about base pay ranges and pay equity:

Microsoft will accept applications for the role until May 5, 2024.

\#CSO

Microsoft is an equal opportunity employer.

Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ) .