- Daily Operations Oversight Ensure helpdesk is adequately staffed during designated working hours to meet SLAs and mission requirements.
- Team Leadership & Development Supervise and mentor Help Desk Analysts providing training guidance and performance feedback to enhance technical customer service capabilities.
- Ticket Management & Escalation Monitoring Monitor ticket queues and escalations identify service trends or disruptions take corrective actions to ensure timely incident resolution. Process Improvement Develop implement continuously refine helpdesk procedures including ticket workflows escalation protocols knowledge base management reporting standards Customer Satisfaction Conduct regular customer satisfaction surveys analyze feedback present findings using charts graphs Program Manager Performance Analysis Analyze helpdesk metrics such as ticket volume resolution times customer satisfaction to identify bottlenecks opportunities for optimization Experience Minimum of 5 years in helpdesk IT support roles with at least 2 years supervisory managerial capacity Skills Help Desk Management Customer Service Excellence Process Improvement Data Analysis Reporting Strong communication leadership abilities Preferred Qualifications ITIL Foundation CompTIA A+ IAT Level Plateau does not accept unsolicited resumes third-party recruiters without signed third-party agreement Any unsolicited resumes forwarded by recruiters may be treated public information non eligible placement fee payment applicant will receive consideration employment regard age gender gender identification sex sexual orientation color race creed national origin religion marital status parental citizenship status ancestry physical mental disability genetic veteran military M/F/Disability/Vets>
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We are seeking a highly motivated Help Desk Manager to oversee the daily operations of a helpdesk supporting a critical Air Force system. · ...
Daleville, AL2 months ago
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· ROLE · We are seeking a Service Desk Manager to support the U.S. Army Warrant Officer Career College (USAWOCC) at Fort Novosel, Alabama. In this role, you will manage day-to-day IT support for USAWOCC by overseeing service desk operations, user access and account support, IT a ...
Fort Novosel, AL $80,000 - $125,000 (USD) per year1 week ago
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· ROLE · We are seeking a Service Desk Manager to support the U.S. Army Warrant Officer Career College (USAWOCC) at Fort Novosel, Alabama. In this role, you will manage day-to-day IT support for USAWOCC by overseeing service desk operations, user access and account support, IT ...
Fort Novosel $80,000 - $125,000 (USD) per year1 week ago
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ROLE · We are seeking a Service Desk Manager to support the U.S. Army Warrant Officer Career College (USAWOCC) at Fort Novosel, Alabama. In this role, you will manage day-to-day IT support for USAWOCC by overseeing service desk operations, user access and account support, IT asse ...
Fort Rucker, AL $80,000 - $125,000 (USD) per year1 week ago
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· Job Title: Help Desk Analyst (Level 1) · Location: Fairfax / Tampa / Daleville · Clearance Required: Minimum of a NACI · Position Overview: · Plateau GRP is seeking a Help Desk Analyst (Level 1) to provide Tier 1 technical support for the for a government platform in support o ...
Daleville, AL2 weeks ago
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Plateau GRP seeks a Help Desk Analyst to provide Tier 1 technical support for a government platform in support of a U.S. Air Force project. · ...
Daleville, AL2 months ago
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· Job Description · Job Description · ABOUT THE JOB · Do you know why Domino's Pizza hires so many drivers? Well, aside from the fact that our delicious pizza is the perfect solution for dinner for families all across the nation - we do it because we can. What do we mean by that ...
Daleville Avenue, Daleville, AL4 days ago
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We take pride in our team members and our team members take pride in Domino's Pizza Being the best pizza delivery company in the world requires exceptional team members working together. · ...
Daleville1 month ago
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We take pride in our team members and our team members take pride in Domino's Pizza Being the best pizza delivery company in the world requires exceptional team members working together. · ...
Daleville, AL1 month ago
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Job Description · ABOUT THE JOB · You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. ...
Daleville, AL $65,000 - $115,000 (USD) per year14 hours ago
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As a Computer Operator III at GDIT you will operate as the first point of contact after the Army Enterprise Service Desk (Tier 1), addressing incidents and service requests involving end-user devices and basic networking issues. · ...
Fort Rucker, AL $55,000 - $90,000 (USD) per year2 weeks ago
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Domino's Pizza is looking for qualified drivers to staff stores in your area. We're growing so fast it's hard to keep up. · We take pride in our team members and our team members take pride in Domino's Pizza Being the best pizza delivery company in the world requires exceptional ...
Daleville, AL1 month ago
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Overview: · Nakupuna Services is seeking a Database Sustainment Specialist (DSS) to support the Defense Health Agency (DHA) Facilities Enterprise in the sustainment, accuracy, and optimization of the Defense Medical Logistics Standard Support (DMLSS/LogiCole FM) system at designa ...
Fort Rucker, AL5 days ago
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Join our team and transform Soldier performance and readiness as part of the Army's elite Holistic Health and Fitness (H2F) program. · ...
Fort Rucker, AL2 weeks ago
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Join our team and transform Soldier performance and readiness as part of the Army's elite Holistic Health and Fitness (H2F) program. · ...
Fort Rucker, AL2 weeks ago
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This position is located at Lyster Army Health Clinic Fort Rucker Alabama. · Delivers independent primary comprehensive and therapeutic health care services by examining assessing diagnosing and treating patients in the GYN Clinic. · ...
Fort Rucker, AL1 month ago
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· Job: Information Management Specialist · Location: Fort Rucker, AL · Schedule: Full time · Security Clearance: SECRET · The government requires all federal contractors to be fully vaccinated for Covid 19 by Dec. 8, 2021 · Summary of Responsibilities: · • The Directorate ...
Fort Rucker, AL, Fort Rucker, AL, US $65,000 - $115,000 (USD) per year2 weeks ago
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Job Summary · SPECIAL EDUCATION PARAPROFESSIONAL · QUALIFICATIONS: · High school diploma or equivalent. · Two (2) years of college. · Experience in working with special education students preferred. · Proficiency in the use of computers and specific software. · Completion of requ ...
Daleville, AL14 hours ago
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· ROLE · We are seeking an End User Support Manager to support the U.S. Army Warrant Officer Career College (USAWOCC) at Fort Novosel, Alabama. In this role, you will manage day-to-day IT support for USAWOCC by overseeing service desk operations, user access and account support, ...
Fort Novosel, AL $75,000 - $135,000 (USD) per year1 week ago
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· ROLE · We are seeking an Information Technology (IT) Manager to support the U.S. Army Warrant Officer Career College (USAWOCC) at Fort Novosel, Alabama. In this role, you will manage day-to-day IT support for USAWOCC by overseeing service desk operations, user access and acc ...
Fort Novosel $90,000 - $150,000 (USD) per year1 week ago
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ROLE · We are seeking an Information Technology (IT) Manager to support the U.S. Army Warrant Officer Career College (USAWOCC) at Fort Novosel, Alabama. In this role, you will manage day-to-day IT support for USAWOCC by overseeing service desk operations, user access and account ...
Fort Novosel, AL1 week ago
Help Desk Manager - Daleville - Plateau Software, Inc.
Description
Help Desk Manager Role
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Help Desk Manager
Only for registered members Daleville, AL
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Service Desk Manager
Only for registered members Fort Novosel, AL
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Service Desk Manager
Only for registered members Fort Novosel
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Service Desk Manager
Only for registered members Fort Rucker, AL
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Help Desk Analyst
Only for registered members Daleville, AL
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Help Desk Analyst
Only for registered members Daleville, AL
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Delivery Driver(09400) - 934 Daleville Ave
Only for registered members Daleville Avenue, Daleville, AL
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Delivery Driver(09400) - 934 Daleville Ave
Only for registered members Daleville
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Delivery Driver(09400) - 934 Daleville Ave
Only for registered members Daleville, AL
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Assistant Manager
Only for registered members Daleville, AL
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Computer Operator III
Only for registered members Fort Rucker, AL
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Delivery Driver(09400) - 934 Daleville Ave
Only for registered members Daleville, AL
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Database Sustainment Specialist
Only for registered members Fort Rucker, AL
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H2F: Lead Strength
Only for registered members Fort Rucker, AL
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H2F: Strength
Only for registered members Fort Rucker, AL
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Advanced Practice Nurse
Only for registered members Fort Rucker, AL
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Information Management Specialist
Only for registered members Fort Rucker, AL, Fort Rucker, AL, US
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Potential - Special Education Paraprofessional
Only for registered members Daleville, AL
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End User Support Manager
Only for registered members Fort Novosel, AL
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IT Manager
Only for registered members Fort Novosel
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Information Technology Manager
Only for registered members Fort Novosel, AL